Automotive Store Manager

Midas IYER; Campbell (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead their team in delivering exceptional automotive services. This role involves overseeing daily operations, managing staff, and ensuring customer satisfaction while driving business growth. The ideal candidate will have a strong background in automotive repair, excellent leadership skills, and a passion for fostering a collaborative work environment. Join a company that values quality service and employee engagement, and take the next step in your career with this exciting opportunity.

Benefits

Profit Sharing

401k Plan

Qualifications

• 2+ years of experience in store or service management.
• Strong customer service and leadership skills are essential.

Responsibilities

• Manage automotive technicians and ensure exceptional customer service.
• Oversee inventory management and maintain environmental compliance.

Skills

Customer Service

Communication Skills

Leadership Ability

Team Building

General Automotive Knowledge

POS Computer Skills

Education

College Degree or Coursework

Tools

POS System

Job description

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

The Midas Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned manager who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has a college degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills.

Responsibilities

1. Manage and direct all automotive and general service technicians in the operation of the shop.
2. Recruit, hire, train, motivate, evaluate, schedule and coach employees.
3. Deliver exceptional customer service while listening and consulting customers.
4. Follow up with customers regarding services requested, estimated completion times, etc.
5. Oversee complete vehicle inspections and make comprehensive recommendations—building computerized repair orders and sourcing parts.
6. Deliver and discuss pricing estimates with customers as well as promoting shop service specials.
7. Lead, manage, and train team while keeping in tune with our company’s vision, purpose, core values, and employee creed.
8. Oversee all sales, accounting and clerical functions from Service Advisors.
9. Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks.
10. Maintain inventory counts.
11. Be responsible for any inventory losses.
12. Ensure overall cleanliness and organization of the facility, including environmental compliance.
13. Manage employee payroll; record keeping of hours and scheduling.
14. Update and submit daily sales reports to Corporate.

Qualifications

1. A minimum of 2 years of store or service manager experience.
2. General automotive knowledge.
3. Excellent customer service disposition.
4. Good communication skills.
5. Strong POS computer and Internet skills.
6. Leadership ability.
7. Team building skills.
8. Ability to work a flexible retail schedule including weekends, evenings and holidays.
9. Valid driver’s license.

Benefits include Profit sharing and 401k plan.