Automotive Shop Operations Lead

Aaa-the-Auto-Club-Grou; Charlotte (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health & Wellness

401(k) plan

PTO and Holidays

Career growth

AAA membership

Job summary

The Auto Club Group in Charlotte, NC, seeks an Assistant Manager to support the Facility Manager in overseeing daily automotive repair shop operations and delivering first-rate customer service.

You will monitor performance, coach staff, manage workflow, and help drive profitability while ensuring safety and policy compliance in a fast-paced environment. This exempt salary role offers a competitive compensation package with benefits and opportunities for career growth.

Qualifications

• Ability to analyze financial and operational data, identify opportunities and risks, and make sound business decisions.
• Proven leadership, teamwork, and relationship-building skills.
• Strong communication skills with the ability to work effectively with employees, customers, business partners, and leadership.

Responsibilities

• Support daily shop operations, including financial performance, expenses, inventory, and workflow.
• Monitor business results and help drive productivity, revenue, and profitability goals.
• Supervise and coach Service Advisors and other team members to meet performance and customer service expectations.
• Partner with the Facility Manager on employee development, performance management, and policy compliance.
• Resolve customer concerns and maintain a high level of customer satisfaction.
• Promote safety compliance and assist with incident investigations and corrective actions.

Skills

Financial analysis

Leadership

Communication

Team coaching

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

None

Job description

The Auto Club Group in Charlotte, NC, seeks an Assistant Manager to support the Facility Manager in overseeing daily automotive repair shop operations and delivering first-rate customer service.

You will monitor performance, coach staff, manage workflow, and help drive profitability while ensuring safety and policy compliance in a fast-paced environment. This exempt salary role offers a competitive compensation package with benefits and opportunities for career growth.