Automotive Shop Operations Lead

AAA-The Auto Club Group; Charlotte (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Complimentary AAA membership with road

Adoption assistance program

Job summary

AAA The Auto Club Group in Charlotte, NC seeks an Assistant Manager to support daily operations of an automotive repair facility. You will drive performance, mentor staff, supervise workflow, and ensure outstanding customer service.

You will monitor metrics, coach employees, and partner with the Facility Manager on development and compliance to sustain growth and quality service. This is a full-time role with competitive compensation.

Qualifications

• High school diploma or GED or technical school certification is required.
• Valid driver's license required.
• At least 1 year of experience with automotive or truck systems.
• Ability to analyze financial and operational data and make sound business decisions.
• Proven leadership, teamwork, and relationship-building skills.
• Strong communication skills with employees, customers, business partners, and leadership.
• Ability to perform in a fast-paced environment with multiple priorities.

Responsibilities

• Support daily shop operations including financial performance, expenses, inventory, and workflow.
• Monitor results and drive productivity, revenue, and profitability goals.
• Supervise and coach Service Advisors and other team members to meet performance and customer service expectations.
• Partner with the Facility Manager on employee development, performance management, and policy compliance.
• Resolve customer concerns and maintain a high level of customer satisfaction.
• Promote safety compliance and assist with incident investigations and corrective actions.
• Help ensure the location meets operational, customer service, and business objectives.
• Partner with the Facility Manager to drive customer satisfaction, employee engagement, productivity, volume, revenue, gross profit, and overall business performance.

Skills

Financial analysis

Leadership

Communication

Teamwork

Decision making

Customer service

Time management

Education

High school diploma / GED / technical certification

Job description

AAA The Auto Club Group in Charlotte, NC seeks an Assistant Manager to support daily operations of an automotive repair facility. You will drive performance, mentor staff, supervise workflow, and ensure outstanding customer service.

You will monitor metrics, coach employees, and partner with the Facility Manager on development and compliance to sustain growth and quality service. This is a full-time role with competitive compensation.