Automotive Shop Foreman/Dispatcher

Hendrick Honda; Concord (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Hendrick Automotive Group is seeking a skilled Shop Foreman/Dispatcher for their Concord location. The role involves overseeing service work, assisting customers, and leading a team of technicians in a fast-paced environment focused on delivering high-quality service. Ideal candidates will have a background in automotive retail and strong leadership skills. Comprehensive employee benefits and support for professional development are offered.

Benefits

100% Paid Training

NO COST Employee Healthcare Benefits

401(k) with Company Match

Paid Time Off/Vacation and Sick Days

College Scholarship Program

Sign On Bonuses

Qualifications

• Proven experience as an Automotive Technician or in a leadership role.
• Proficiency with hand tools and diagnostic equipment.
• Valid Driver’s License.

Responsibilities

• Schedule service work and assign tasks to technicians.
• Direct customers to service advisors.
• Maintain service performance and customer satisfaction.

Skills

Problem-solving

Communication

Attention to detail

Leadership

Time management

Education

Automotive Technology or Vocational/Trade Certificate

High School Diploma or equivalent

Job description

Hendrick Volkswagen of Concord

Location: 7500 Hendrick Auto Plaza NW, Concord, North Carolina 28027

Hendrick Automotive Group is seeking an experienced Shop Foreman/Dispatcher who is well-versed on vehicle repair diagnostics, inspections, and automotive dealership services (preferably for Volkswagen, Audi or similar import manufacturers).An ideal candidate should have prior knowledge in the automotive retail industry and skills that will successfully lead a group of technicians and manage the efficient flow of work through our busy shop.

Summary: Responsible for directing customers to service advisors and to assign service work to automotive technicians.

Location: Hendrick Volkswagen (Concord).

Pay Range: Up to $100,000 per year and above (based on job performance).

Benefits:

Our primary focus is to help our teammates accomplish the goals they have set for themselves, their jobs and their families. It's the Hendrick Advantage. Taking care of our employees helps us better care for our customers. We offer NO COST Employee Healthcare Benefits, 100% Paid Training, and Team Culture like no other.

• Rewarding performance based pay plans and bonuses

• Sign On Bonuses (Bonus amounts vary based on experience level and certifications if applicable)

• The Best Dealership Facilities in the Area

• College Scholarship Program

• 401(k) with Company Match

• Largest privately owned auto group in the country, GREAT career growth potential

• Paid Medical - NO COST Employee Healthcare and Prescription Plan

• Generous paid time off/vacation and sick days

• Basic Life Insurance

• NO COST Employee Assistance Program

• 100% Paid Training

• Comprehensive employee recognition/rewards programs

• Hendrick Automotive Group is a back-to-back winner of "Best Dealerships to Work For" Award by Automotive News

• Successful Team approach with Doing Business the Right Way Focus

Essential Duties and Responsibilities include the following:

• Schedules service work

• Obtains basic information from customers

• Directs customers to service advisors

• Assigns service order numbers to each vehicle

• Assigns service work to technicians

• Ensures service is performed in a timely manner

• Maintains CSI at or above Company standards

• Maintains an organized, clean and safe work area

• Participates in required training

• Records all hours worked accurately in company timekeeping system

• Follows Safeguards rules and regulations.

• Demonstrates the Company’s Core Values

• Complies with Company policies and procedures

• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

• Other duties as assigned

Education/Experience:

• Automotive Technology, Vocational/Trade Certificate, High School Diploma or equivalent.

• Proven experience as an Automotive Technician (senior level) or similar leadership role in an automotive repair environment.

• Proficiency with hand tools, diagnostic equipment.

• Advanced knowledge in automotive diagnostics and repair techniques.

• ASE certifications is a plus but not mandatory.

• Ability to read schematics and technical manuals effectively.

• Ability to effectively manage and prioritize multiple tasks.

• Excellent problem-solving skills and attention to detail.

• Able to communicate effectively with customers and company personnel.

• Commitment to continuous improvement and professional development.

Certificates and Licenses:

√ Valid Driver’s License

o Automobile Salesperson License

Computer Skills:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

Must be able to lift up to 30 pounds.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

Environment Demands:

Duties are generally performed in the service area. Work includes movement around the service department and frequent interaction with customers, service advisors, service manager and service technicians May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Hendrick Automotive Group's Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.