Automotive Services Vendor Manager

AAA Auto Club Enterprises; Virginia Beach (VA); On-site; USD 63,000 - 84,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match and Pension

Tuition assistance

Floating holidays & PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks an Automotive Services Vendor Manager to oversee the Approved Auto Repair program across multiple states. You will inspect facilities, ensure AAA-standard compliance, and support growth through training and consulting with repair partners.

You will build partnerships, address member concerns, and lead community outreach while driving program success and quality improvements across the network.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 4-6 years of automotive service, repair, or automotive operations experience.
• Strong knowledge of automotive systems, diagnostics, repair processes, and industry standards.
• Excellent written, verbal, and relationship-building skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Valid driver’s license with acceptable driving record and required insurance.
• ASE Advanced Engine Performance Specialist (L1) certification preferred.

Responsibilities

• Oversee AAR inspections to ensure compliance with AAA standards and contracts.
• Build and maintain partnerships with repair facility owners, managers, and staff.
• Expand and manage the AAR network across markets while monitoring metrics.
• Investigate and resolve member concerns on diagnostics, repair quality, and costs.
• Support program implementations, portal training, and value-added services.
• Consult on marketing and co-branding to enhance facility visibility and AAA branding.
• Evaluate prospective facilities for AAR participation.
• Monitor customer satisfaction, address compliance issues, and drive improvements.
• Lead community outreach, vehicle maintenance education, and member engagement.
• Exercise sound judgment in dispute resolution and service quality management.

Job description

The Automotive Services Vendor Manager oversees an assigned multi-state territory, developing and maintaining relationships with automotive repair facilities participating in AAA’s Approved Auto Repair (AAR) program. This role ensures compliance with AAA standards, conducts facility inspections, supports business growth, resolves member service concerns, and provides consulting, training, and operational guidance to repair partners.

Key Responsibilities

• Conduct bi-monthly and annual inspections of AAR facilities to ensure compliance with AAA standards and contractual requirements.
• Build and maintain strong partnerships with repair facility owners, managers, and staff.
• Expand and manage the AAR network in designated markets while monitoring performance and compliance metrics.
• Investigate and resolve member concerns involving vehicle diagnosis, repair quality, costs, and service experiences.
• Support implementation of AAR programs, value-added services, and portal training for participating facilities.
• Consult on marketing and co-branding initiatives to maximize facility visibility and adherence to AAA brand standards.
• Evaluate prospective repair facilities and recommend approval or denial for AAR participation.
• Monitor customer satisfaction, address compliance issues, and support continuous improvement efforts.
• Lead community outreach events, vehicle maintenance education programs, and member engagement initiatives.
• Exercise sound judgment when resolving disputes and managing complex service quality concerns.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 4-6 years of automotive service, repair, or automotive operations experience.
• Strong knowledge of automotive systems, diagnostics, repair processes, and industry standards.
• Excellent written, verbal, and relationship-building skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Valid driver’s license with acceptable driving record and required insurance.
• ASE Advanced Engine Performance Specialist (L1) certification preferred.

Why Join Us?

This role offers the opportunity to partner with industry-leading repair facilities, improve member experiences, and influence the quality and performance of a nationally recognized automotive repair network. Extensive travel throughout a multi-state territory is required.

The starting pay range for this position is:

$62,800.00 - $83,500.00

Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify