Automotive Services Network & Compliance Manager

AAA Auto Club Enterprises; Virginia Beach (VA); On-site; USD 63,000 - 84,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match and Pension

Tuition assistance

Floating holidays & PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises seeks an Automotive Services Vendor Manager to oversee the Approved Auto Repair program across multiple states. You will inspect facilities, ensure AAA-standard compliance, and support growth through training and consulting with repair partners.

You will build partnerships, address member concerns, and lead community outreach while driving program success and quality improvements across the network.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 4-6 years of automotive service, repair, or automotive operations experience.
• Strong knowledge of automotive systems, diagnostics, repair processes, and industry standards.
• Excellent written, verbal, and relationship-building skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Valid driver’s license with acceptable driving record and required insurance.
• ASE Advanced Engine Performance Specialist (L1) certification preferred.

Responsibilities

• Oversee AAR inspections to ensure compliance with AAA standards and contracts.
• Build and maintain partnerships with repair facility owners, managers, and staff.
• Expand and manage the AAR network across markets while monitoring metrics.
• Investigate and resolve member concerns on diagnostics, repair quality, and costs.
• Support program implementations, portal training, and value-added services.
• Consult on marketing and co-branding to enhance facility visibility and AAA branding.
• Evaluate prospective facilities for AAR participation.
• Monitor customer satisfaction, address compliance issues, and drive improvements.
• Lead community outreach, vehicle maintenance education, and member engagement.
• Exercise sound judgment in dispute resolution and service quality management.

Job description

AAA Auto Club Enterprises seeks an Automotive Services Vendor Manager to oversee the Approved Auto Repair program across multiple states. You will inspect facilities, ensure AAA-standard compliance, and support growth through training and consulting with repair partners.

You will build partnerships, address member concerns, and lead community outreach while driving program success and quality improvements across the network.