Automotive Service Writer — Lead Customer & Tech Team

Midas International, LLC; Greensboro (NC); On-site; USD 17,908 - 27,552; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

Midas International, LLC in Greensboro seeks an Automotive Service Writer to lead customer interactions, estimate repairs, and coordinate service activities in a fast-paced retail shop. You will supervise technicians, build repair orders, present pricing, and promote shop specials while delivering top-tier service.

This full-time position requires flexible weekend/evening availability and a commitment to customer satisfaction.

Qualifications

• General automotive knowledge.
• Leadership ability.
• Flexible retail schedule including weekends, evenings and holidays.
• Valid driver’s license.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers.
• Follow up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials.
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.
• Supervise up to ten employees.
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks.
• Maintain inventory counts.
• Overall cleanliness and organization of the facility.
• Other duties as assigned

Skills

Automotive knowledge

Leadership

Flexible schedule

Driver's license

Job description

Midas International, LLC in Greensboro seeks an Automotive Service Writer to lead customer interactions, estimate repairs, and coordinate service activities in a fast-paced retail shop. You will supervise technicians, build repair orders, present pricing, and promote shop specials while delivering top-tier service.

This full-time position requires flexible weekend/evening availability and a commitment to customer satisfaction.