Automotive Service Writer

Carrigan Auto Group; Portsmouth (NH); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Weekly pay

Unlimited earnings

No nights/weekends

Uncapped commissions

Family-run

Multiple locations

Strong support

Job summary

Carrigan Auto Group is hiring an experienced Automotive Service Writer/Advisor to join our family-run repair shop in New Hampshire. You will greet customers, document issues, build repair orders, present findings, provide accurate estimates, and keep customers informed through the repair process.

We offer unlimited earning potential with a competitive base pay plus uncapped commissions, weekly pay, and no nights or weekends.

Qualifications

• Experience in automotive service-writing or advising.
• Experience sourcing, ordering, receiving, and returning automotive parts.
• Strong communication and customer-service skills.
• Confidence presenting and selling needed repairs.

Responsibilities

• Greet customers and make them feel confident they chose the right shop.
• Listen to customer concerns and document vehicle issues.
• Build clear and professional repair orders.
• Present technician findings and recommended repairs.
• Provide accurate estimates and realistic completion timelines.
• Communicate with customers throughout the repair process.
• Follow up on declined services and previously recommended work.
• Coordinate workflow with technicians and shop management.

Skills

Customer service

Communication

Sales

Organization

Teamwork

Tools

Parts ordering software

Repair management system

Job description

Automotive Service Writer – Unlimited Earning Potential

Carrigan Auto Group is hiring an experienced Automotive Service Writer/Advisor to join our family-run repair shop.

If you know how to take care of customers, communicate clearly, confidently sell needed repairs, and keep parts moving, we want to talk to you. This is an opportunity to build a career with a company that rewards performance without sacrificing your nights, weekends, or sanity.

Why Join Carrigan Auto Group?

• Unlimited earning potential – Your income grows with your performance
• Competitive base pay plus uncapped commissions
• Weekly pay
• No nights and no weekends
• Steady customer traffic and established car count
• Family-run company since 1980
• Four established locations across New Hampshire and Maine
• Average employee tenure of seven years
• Supportive management that wants you to succeed
• Modern repair-management systems and strong technician support
• A workplace where your ideas and input matter

What You’ll Be Doing

• Greet customers and make them feel confident they came to the right shop
• Listen to customer concerns and accurately document vehicle issues
• Build clear and professional repair orders
• Present technician findings and recommended repairs
• Provide accurate estimates and realistic completion timelines
• Communicate with customers throughout the repair process
• Follow up on declined services and previously recommended work
• Coordinate workflow with technicians and shop management
• Source parts from approved vendors based on quality, availability, and profitability
• Order the correct parts and confirm pricing and delivery times
• Receive incoming parts and verify accuracy before they reach the technician
• Handle incorrect, damaged, warranty, and returnable parts promptly
• Track special-order parts and maintain accurate parts documentation
• Help maintain a smooth, organized, and profitable front counter
• Deliver an honest, straightforward customer experience from start to finish

What We’re Looking For

• Previous automotive service-writing or advising experience preferred
• Experience sourcing, ordering, receiving, and returning automotive parts
• Strong communication and customer-service skills
• Confidence presenting and selling needed repairs
• Ability to stay organized in a busy repair-shop environment
• Basic understanding of automotive systems and repair terminology
• Strong attention to pricing, parts accuracy, and gross profit
• Positive attitude and willingness to work as part of a team
• Strong follow-through and attention to detail
• A desire to earn, grow, and build long-term customer relationships

This Position Is for You If…

You’re tired of capped commissions, corporate nonsense, unpredictable schedules, and working for people who only notice you when something goes wrong.

At Carrigan Auto Group, strong performance is recognized and rewarded. We give our Service Writers the tools, support, customer base, and technician talent needed to succeed. If you’re motivated, organized, know how to source the right parts, and can turn great customer service into approved work, your earning potential is unlimited.

Come build a career with a family-run company that has been taking care of customers—and its employees—since 1980.