Automotive Service Writer

Midas International, LLC; Hot Springs (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

Midas in Hot Springs is seeking an Automotive Service Writer to guide service department activities, deliver exceptional customer service, and manage a team of technicians. This full-time role supports automotive inspection, diagnosis and repair across domestic and foreign vehicles, with a focus on accurate repair orders and informed customer communications.

The position emphasizes leadership, training, and ensuring a smooth workflow in a busy retail auto service environment, including inventory

Qualifications

• Experience delivering excellent customer service in automotive settings.
• Ability to lead and train shop staff to meet company standards.
• Strong communication with customers and internal teams.
• Experience overseeing parts inventory and service workflow.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers.
• Follow up with customers, services requested, estimated completion times, etc.
• Oversee vehicle inspections and make comprehensive recommendations, build repair orders, source parts.
• Deliver and discuss pricing estimates with customers and promote service specials.
• Lead, manage, and train team while aligning with company vision and values.
• Supervise up to ten employees.
• Oversee inspections, diagnosing and repairing domestic, European, and Asian cars and light trucks.
• Maintain inventory counts.

Skills

Customer service

Team leadership

Staff training

Inventory management

Communication

Job description

Future Opening: Automotive Service Writer

Customer Service (Full Time) Hot Springs

• Health insurance
• Paid time off
• Vision insurance

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization. Veterans and former military are encouraged to apply.

Responsibilities

As a Midas automotive service writer, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations - building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts