Automotive Service Technician — Growth & Training

Lee Edwards Mazda; Monroe (LA); On-site; USD 40,000 - 65,000; Full time

Job summary

Lee Edwards Mazda is seeking an Automotive Service Technician in Monroe, LA. The role focuses on diagnosing and repairing various vehicle makes and models, while maintaining strong customer communication and professionalism.

The candidate should demonstrate a track record of meeting goals, flexible to training programs, and a commitment to delivering high-quality service with a clean, on-time performance. ASE certification and a valid driver's license are required.

Qualifications

• Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
• Proven track record of achieving or over-achieving goals
• Outstanding communication skills
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Superior customer service skills
• Ability to read and comprehend instructions
• Ability to exercise good judgement
• Valid State drivers license and good driving record

Responsibilities

• Correctly troubleshoot customer concerns using the latest administrative and technical tools provided
• Ensure that common courtesy is shown toward all customers you come into contact with
• While in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledged
• Keep up to date with all technical publications, Service Comm, and Asist terminal operations
• Make every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first time
• Address all original customer concerns before moving onto additional sales
• Inspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendation
• Ensure the customers vehicle is returned as clean, or cleaner than when it arrived
• Participate in any Factory, or in-house sponsored training programs offered to you
• Complete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copy
• Perform any other duties assigned by the Service Manager, ASM or Group Leader
• Always come to work on time, ready to work, and in a clean uniform

Skills

Diagnostics

Warranty inspections

Maintenance

Repair service

Communication

Customer service

Reading instructions

Judgement

Driver's license

Education

High school diploma or equivalent

ASE certification

Technical or trade school degree preferred

Job description

Lee Edwards Mazda is seeking an Automotive Service Technician in Monroe, LA. The role focuses on diagnosing and repairing various vehicle makes and models, while maintaining strong customer communication and professionalism.

The candidate should demonstrate a track record of meeting goals, flexible to training programs, and a commitment to delivering high-quality service with a clean, on-time performance. ASE certification and a valid driver's license are required.