Automotive Service Technician – Diagnostics & Customer Focus

Lee Edwards Mazda; Monroe (LA); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Lee Edwards Mazda seeks an Automotive Service Technician to troubleshoot customer concerns, perform diagnostics, maintenance, and repairs, and help ensure customer satisfaction. The role emphasizes safe, first-time quality service and proactive communication with customers.

The ideal candidate will be ASE certified, maintain a professional appearance, and participate in ongoing training. A valid driver's license and clean driving record are expected.

Formación

• High school diploma or equivalent.
• ASE certification demonstrated.
• Technical or trade school degree preferred.

Responsabilidades

• Troubleshoot customer concerns using the latest tools.
• Ensure courtesy toward all customers.
• Greet customers in the Service Drive and acknowledge them.
• Stay updated with service publications and terminal operations.
• Ensure safe and proper service is delivered the first time.
• Address original concerns before moving to other sales.
• Inspect vehicles for additional sales opportunities.
• Return vehicles clean, or cleaner than arrival.
• Participate in training programs offered by factory or in-house.
• Complete paperwork accurately and attach forms to RO copy.
• Perform other duties as assigned by manager or supervisor.
• Be punctual, prepared to work, and in a clean uniform.

Conocimientos

Diagnostics

Maintenance

Repair

Customer service

Communication

Inspection

Reading instructions

Educación

High school diploma or equivalent

ASE certification

Technical or trade school degree preferred

Descripción del empleo

Lee Edwards Mazda seeks an Automotive Service Technician to troubleshoot customer concerns, perform diagnostics, maintenance, and repairs, and help ensure customer satisfaction. The role emphasizes safe, first-time quality service and proactive communication with customers.

The ideal candidate will be ASE certified, maintain a professional appearance, and participate in ongoing training. A valid driver's license and clean driving record are expected.