Automotive Service Team Lead — Growth & Rewards

106 Team Car Care West, LLC (US); Tacoma (WA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

401K with company match

Biweekly bonus incentives

DailyPay

Employee discounts

Job summary

106 Team Car Care West, LLC is seeking a Crew Chief in Tacoma, WA to lead the service crew and partner with the General Manager to drive revenue and guest satisfaction. You will guide daily operations, support training, and influence team performance in a fast-paced automotive retail environment.

The role emphasizes leadership, communication, and a guest-first mindset, with a focus on coaching staff, managing safety standards, and collaborating on budgeting and forecasts to meet business goals.

Qualifications

• One to three years of retail management experience.
• Professional automotive experience is not required.
• Must have exceptional oral and written communication skills.
• Is a proven leader that possesses the ability to inspire and motivate diverse groups of people.
• Has sound business sense and a comprehensive understanding of the retail industry.
• Can analyze, comprehend, and recommend financial objectives that help increase sales and service results.
• Demonstrate a positive, helpful attitude as well as professional conduct and appearance always.
• Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
• Has a "Guest First" mindset.
• You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to stand on your feet on hard surfaces like concrete or metal.
• Must be able to lift and move work-related items up to 50 pounds.

Responsibilities

• Lead the crew under the General Manager to deliver top-notch customer service and boost sales.
• Coach and train team members; manage shift operations and daily huddles.
• Ensure safety, cleanliness, and adherence to standards across the service center.
• Assist GM with budgeting, sales forecasts, and expense control.
• Provide clear direction and mentorship to technicians and CSAs.
• Oversee inventory, cash handling, and guest issue resolution.
• Perform opening and closing duties when GM is absent.
• Foster an engaged workforce aligned with customer demand.

Skills

Retail management

Leadership

Communication

Customer service

Job description

106 Team Car Care West, LLC is seeking a Crew Chief in Tacoma, WA to lead the service crew and partner with the General Manager to drive revenue and guest satisfaction. You will guide daily operations, support training, and influence team performance in a fast-paced automotive retail environment.

The role emphasizes leadership, communication, and a guest-first mindset, with a focus on coaching staff, managing safety standards, and collaborating on budgeting and forecasts to meet business goals.