Automotive Service Support Associate

The Best Ford; Nashua (NH); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Employee discounts on vehicles, service, and parts

Ongoing training and development opportunities

Job summary

A family-oriented dealership in Nashua, NH is seeking a motivated Service Support Associate to enhance its service department. This full-time role includes greeting customers, coordinating vehicle services, and providing essential support to the team. The ideal candidate possesses strong communication skills, a positive attitude, and a willingness to learn. Benefits include competitive pay, health insurance, and opportunities for career growth within the organization.

Qualifications

• Previous customer service or automotive experience preferred but not required.
• Strong communication and multitasking skills are essential.
• Professional appearance and demeanor are necessary.

Responsibilities

• Greet service customers and direct them to the appropriate Service Advisor.
• Assist customers with transportation needs including shuttle service.
• Support the Service Advisors with overflow tasks.

Skills

Customer service

Communication

Multitasking

Team-oriented attitude

Job description

Overview

Best Ford - Nashua, NH is expanding its service department. We are a family-oriented dealership focused on integrity, professionalism, and quality. We are seeking a motivated, customer-focused Service Support Associate to join our team to gain hands-on experience in automotive service operations and grow into a long-term career.

Job Type & Schedule

• Job Type: Full-time
• Schedule: Monday to Friday, Saturdays as needed
• Work Location: In person
• Ability to Commute: Nashua, NH (Required)

Role Summary

The Service Support Associate plays a key role in keeping our service department running smoothly. This versatile position assists with day-to-day operations like greeting customers, connecting them with Service Advisors, coordinating vehicle shuttles, delivering parts to technicians, and providing general support to the service and quick lane teams. A positive attitude, strong communication, and willingness to learn are essential. This role offers opportunities to explore multiple dealership operations and grow based on performance and interest.

Responsibilities

• Greet service customers and direct them to the appropriate Service Advisor
• Assist customers with transportation needs, including shuttle service and vehicle pickup/drop-off
• Support the Service Advisors with overflow tasks such as writing quick lube service tickets or updating customers on vehicle status
• Deliver and retrieve parts from the parts department to technicians efficiently
• Assist with vehicle movement and lot organization as needed
• Maintain a clean and professional service drive and work environment
• Communicate clearly with customers, advisors, and technicians to ensure a smooth workflow
• Support the dealership team with additional tasks as needed

Qualifications

• Previous customer service or automotive experience preferred but not required
• Strong communication and multitasking skills
• A positive, team-oriented attitude and willingness to learn
• Ability to thrive in a fast-paced environment
• Professional appearance and demeanor
• Valid driver’s license and clean driving record
• Ability to lift up to 40 lbs and be on your feet for extended periods

Benefits

• Competitive hourly pay
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Employee discounts on vehicles, service, and parts
• Ongoing training and development opportunities
• Long-term career growth potential

Equal Opportunity Statement

Best Ford is an equal opportunity employer. We do not tolerate discrimination or harassment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by federal, state, or local law. We are committed to building an inclusive team and a respectful workplace for all.