Automotive Service Scheduler & Client Liaison

Dick Hannah Volkswagen Hyundai of Portland; Portland (OR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Generous PTO

Health benefits or medical coverage

6 paid holidays per year

Job summary

Dick Hannah Dealerships in Portland, OR is seeking a detail-oriented Service Assistant to schedule service appointments, liaise with advisors, and check in customers to ensure a smooth service experience. You will help maintain strong customer relationships to encourage repeat and referral business.

This role offers competitive hourly pay, generous PTO, comprehensive benefits after 60 days, plus six paid holidays per year.

Qualifications

• Excellent communication and interpersonal skills required.
• Ability to read, speak and understand English.
• Be able to interpret a variety of instructions in written or schedule form.
• Ability to multi-task and manage time effectively.
• Self-motivated with a positive attitude and strong organizational skills.
• Computer literacy including MS Word, Excel and Outlook.

Responsibilities

• Schedule Service Appointments.
• Work with Advisors and act as a liaison to Service customers.
• Check in Service customers as needed.
• Maintain customer relationships to ensure repeat and referral business.
• Scan, file, and maintain service records.
• Operate computer and scheduling system.
• Submit and follow up on extended warranty claims.
• Add all service department employees to necessary computer systems and assign profiles.
• Maintain department timecards and review discrepancies with Director.
• Support various roles in the department as needed.
• Maintain courteous and professional dispositions.

Skills

Excellent communication skills

English proficiency

Multi-tasking

Time management

Team player

Computer literacy

Detail-oriented

Deadline-oriented

Research skills

Basic math skills

Tools

MS Word

Excel (Advanced)

Outlook

Job description

Dick Hannah Dealerships in Portland, OR is seeking a detail-oriented Service Assistant to schedule service appointments, liaise with advisors, and check in customers to ensure a smooth service experience. You will help maintain strong customer relationships to encourage repeat and referral business.

This role offers competitive hourly pay, generous PTO, comprehensive benefits after 60 days, plus six paid holidays per year.