Automotive Service Scheduler & Customer Liaison

Dick Hannah Dealerships; Portland (OR); Vor Ort; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Competitive salary

PTO (4 hours per pay period)

Health benefits starting after 60 days

Paid holidays

Zusammenfassung

Dick Hannah Dealerships is seeking a Service Assistant to schedule service work, nurture customer relationships, and support a positive dealership environment. You will act as a liaison between Advisors and service customers, check in customers, and ensure timely processing of service records and warranty claims.

The role emphasizes strong communication, multitasking, and meticulous organization. A team-oriented, proactive attitude helps maintain trust and repeat business in a fast-paced

Qualifikationen

• Excellent communication skills (listening, speaking).
• Able to read, speak and understand English.
• Able to multi-task and manage one’s own time.
• Computer literate with MS Word, Excel and Outlook.
• Organized and extremely detail-oriented.
• Ability to prioritize and meet deadlines.
• Basic math skills; willingness to learn dealership operations.

Aufgaben

• Schedule Service Appointments.
• Work with Advisors and act as a liaison to Service customers.
• Check in Service customers as needed.
• Maintain customer relationships to ensure repeat and referral business.
• Scan, file, and maintain service records.
• Operate computer and scheduling system.
• Submit extended warranty claims
• Follow up on outstanding claims
• Add all service department employees to necessary computer systems and assign profiles appropriately.
• Maintain department timecards, correct punches, and review discrepancies with Director.
• Support various roles in the department as needed.
• Maintain courteous and professional dispositions.

Kenntnisse

Excellent communication

English literacy

Multi-tasking

Time management

Team player

Detail-oriented

Organized

Prioritization

Deadline-oriented

Research skills

General math skills

Dealership operations knowledge

Tools

MS Word

Excel - Advanced

Outlook

Jobbeschreibung

Dick Hannah Dealerships is seeking a Service Assistant to schedule service work, nurture customer relationships, and support a positive dealership environment. You will act as a liaison between Advisors and service customers, check in customers, and ensure timely processing of service records and warranty claims.

The role emphasizes strong communication, multitasking, and meticulous organization. A team-oriented, proactive attitude helps maintain trust and repeat business in a fast-paced