Automotive Service & Sales Advisor — Growth & Benefits

Brakemax; Tucson (AZ); Hybrid; USD 48,000 - 85,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Tuition Reimbursement

Paid Vacation and Sick Time

6 Paid Holidays

Medical, Dental and Vision Insurance

Life Insurance (Company paid)

401(k) Retirement Savings Plan with 2%

Job summary

BRAKEmax Tire & Service Centers is seeking a Sales and Service Advisor in Tucson, AZ to greet customers, document concerns, and promote services. You will provide quotes, track service progress, and communicate clearly about repairs and warranties, ensuring a smooth customer experience and informed decisions.

The role emphasizes professional appearance, adherence to procedures, and the ability to work Monday through Saturday in a busy automotive environment.

Qualifications

• Possess current, valid driver’s license.
• Must be at least 18 years of age.
• High School Diploma or equivalent.
• Prior experience as a Service Advisor is helpful, but not required.
• Professional appearance and proven ability to work in a process driven environment.
• Ability to work Monday - Saturday.

Responsibilities

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
• Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers.
• Other duties as assigned

Education

High School Diploma or equivalent

Job description

BRAKEmax Tire & Service Centers is seeking a Sales and Service Advisor in Tucson, AZ to greet customers, document concerns, and promote services. You will provide quotes, track service progress, and communicate clearly about repairs and warranties, ensuring a smooth customer experience and informed decisions.

The role emphasizes professional appearance, adherence to procedures, and the ability to work Monday through Saturday in a busy automotive environment.