Automotive Service Retention Specialist

Paycom - ATS; West Springfield (MA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k) with company match

Paid Time-Off

Job summary

Balise is seeking a Retention Center Associate (Call Center) in West Springfield, MA. This on-site role supports Balise Service by handling guest calls, scheduling service appointments, and ensuring customer satisfaction through proactive follow-up.

Responsibilities include answering inbound calls, upselling services, and coordinating with Service Advisors. Candidates should be comfortable with flexible schedules, basic computer skills, and multi-tasking in a fast-paced dealership environment.

Qualifications

• Excellent customer service skills.
• Ability to learn product knowledge & upsell customers on services.
• Answer phone calls.
• Flexible training & work schedule.
• Basic computer skills are required.
• Ability to multi-task.

Responsibilities

• Working at the Dealership’s facility to ensure efficient turnaround with guests’ calls.
• Answer inbound calls.
• Schedule appointments for our service departments.
• Confirm appointments and follow up on customer satisfaction.
• Introduce new customers to the benefits of doing business with Balise.
• Educating customers about their vehicle needs and other questions they may have.
• Partner with Service Advisors & Parts department if guests are inquiring on the status of their vehicle or an ETA for part arrivals.
• Other duties assigned by managers.

Skills

Customer service

Upsell opportunities

Phone handling

Multi-tasking

Basic computer skills

Job description

Balise is seeking a Retention Center Associate (Call Center) in West Springfield, MA. This on-site role supports Balise Service by handling guest calls, scheduling service appointments, and ensuring customer satisfaction through proactive follow-up.

Responsibilities include answering inbound calls, upselling services, and coordinating with Service Advisors. Candidates should be comfortable with flexible schedules, basic computer skills, and multi-tasking in a fast-paced dealership environment.