Automotive Service Retention Associate

Balise Motor Sales; Raynham (MA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

401k with company match

Medical, Dental, Vision & Life

Paid Time Off

Paid Holidays

Weekly Pay

Employee discounts

Job summary

Route 44 Toyota in Raynham is looking for an Automotive Service Retention Associate to promote dealership services via phone and email. You'll engage potential customers and ensure exceptional service while maintaining records and collaborating with the team.

The position offers a competitive salary ranging from $40,000 to $70,000 annually, with top performers earning above average. Benefits include 401k with company match, various insurance options, and ongoing training.

Qualifications

• Experience in customer service, preferably in a dealership environment.
• Proficient computer and phone skills.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Excellent communications skills, both verbal and written.

Responsibilities

• Engage with potential customers via phone and email to promote services.
• Answer inbound calls and make outbound follow-up calls.
• Schedule appointments for service department.
• Provide exceptional customer service and maintain organized records.
• Collaborate with the dealership team for lead generation.

Skills

Customer service experience

Computer proficiency

Strong organizational skills

Excellent communication

Bilingual proficiency

Job description

Job Details: Job Location: Route 44 Toyota - Raynham, MA 02767-5437, Salary Range: $40,000.00 - $70,000.00 Base+Commission/year, We are excited to invite an Automotive Service Retention Associate to join our dynamic team. If you are a driven professional committed to exceptional customer service while fostering the growth of your team, the dealership and yourself,

What we offer

• $30,000.00 to $60,000.00 annual earning potential based on performance, with top performers having the ability to earn above average
• 401k with Company match
• Medical, Dental, Vision & Life Insurance
• Paid Time Off
• Paid Holidays
• Ongoing training and development
• Weekly Pay
• Employee discounts on service, parts and vehicles

Duties

• Engage with potential customers via phone and email to promote dealership services and products.
• Answer inbound calls in designated order.
• Make outbound calls in order to follow up with service appointment opportunities, confirm appointments, and other serviced-related calls.
• Schedule appointments for service department.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction with efficient turnaround.
• Maintain organized records of customer interactions and service activities to support the service team.
• Collaborate with the dealership team to develop strategies for lead generation and customer engagement.
• Utilize strong public speaking skills to present information clearly and effectively during customer interactions.
• Complete daily work plans set by your manager.

Qualifications

• Experience in customer service, within a dealership environment a plus.
• Proficient computer and phone skills.
• Strong organizational skills with the ability to manage multiple tasks efficiently
• Excellent communications skills, both verbal and written
• Bilingual proficiency preferred but not required
• A proactive approach to problem-solving and the ability to work collaboratively within a team setting