Automotive Service Relationship Specialist

Knudtsen Chevrolet Co.; Post Falls (ID); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Life insurance options

Paid holidays

Paid time off (PTO)

On-site fitness room

Job summary

Knudtsen Chevrolet in Post Falls, Idaho seeks an Automotive Service Business Development Representative to be the voice of the Service Department and to enhance the customer experience. You will schedule appointments, follow up after repairs, and proactively reconnect with customers to maximize loyalty.

This role emphasizes clear communication, multitasking in a busy service lane, and teamwork with the Warranty Administrator to support service initiatives and ensure efficient operations.

Qualifications

• Customer-focused team player with strong communication skills.
• Excellent written and verbal communication abilities.
• Organized, self-motivated, and able to multitask in a fast-paced environment.

Responsibilities

• Be the voice of the Service Department and deliver exceptional customer experiences.
• Schedule service appointments and respond to inquiries to keep communication flowing.
• Proactively reach out to customers to confirm appointments and follow up after service.
• Maintain relationships with customers before and after visits to drive loyalty.
• Support the Warranty Administrator and assist with service-related tasks.
• Help the team achieve high customer satisfaction and retention goals.

Skills

Customer focus

Communication

Team player

Multitasking

Organized

Attention to detail

Self-motivated

Adaptable

Tools

Microsoft Office

Phone systems (multi-line)

Job description

Knudtsen Chevrolet in Post Falls, Idaho seeks an Automotive Service Business Development Representative to be the voice of the Service Department and to enhance the customer experience. You will schedule appointments, follow up after repairs, and proactively reconnect with customers to maximize loyalty.

This role emphasizes clear communication, multitasking in a busy service lane, and teamwork with the Warranty Administrator to support service initiatives and ensure efficient operations.