Automotive Service Business Development Representative (BDC) — Post Falls, ID

Knudtsen Chevrolet Co.; Post Falls (ID); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Life insurance options

Paid holidays

Paid time off (PTO)

On-site fitness room

Job summary

Knudtsen Chevrolet in Post Falls, Idaho seeks an Automotive Service Business Development Representative to be the voice of the Service Department and to enhance the customer experience. You will schedule appointments, follow up after repairs, and proactively reconnect with customers to maximize loyalty.

This role emphasizes clear communication, multitasking in a busy service lane, and teamwork with the Warranty Administrator to support service initiatives and ensure efficient operations.

Qualifications

• Customer-focused team player with strong communication skills.
• Excellent written and verbal communication abilities.
• Organized, self-motivated, and able to multitask in a fast-paced environment.

Responsibilities

• Be the voice of the Service Department and deliver exceptional customer experiences.
• Schedule service appointments and respond to inquiries to keep communication flowing.
• Proactively reach out to customers to confirm appointments and follow up after service.
• Maintain relationships with customers before and after visits to drive loyalty.
• Support the Warranty Administrator and assist with service-related tasks.
• Help the team achieve high customer satisfaction and retention goals.

Skills

Customer focus

Communication

Team player

Multitasking

Organized

Attention to detail

Self-motivated

Adaptable

Tools

Microsoft Office

Phone systems (multi-line)

Job description

About Knudtsen ChevroletAt Knudtsen Chevrolet, we're more than a dealership. We're a family-owned business built on strong relationships, exceptional customer service, and a commitment to the communities we serve. Our Service Department is a fast-paced, customer-focused team that plays a vital role in keeping our customers on the road and confident in their vehicles. If you enjoy helping people, building connections, and being part of a supportive team environment, you'll feel right at home at Knudtsen.

Knudtsen Chevrolet | Post Falls, ID

About Knudtsen ChevroletAt Knudtsen Chevrolet, we're more than a dealership. We're a family-owned business built on strong relationships, exceptional customer service, and a commitment to the communities we serve. Our Service Department is a fast-paced, customer-focused team that plays a vital role in keeping our customers on the road and confident in their vehicles. If you enjoy helping people, building connections, and being part of a supportive team environment, you'll feel right at home at Knudtsen.

The Role

As an Automotive Service Business Development Representative, you'll be the voice of our Service Department and a key contributor to the customer experience. From helping customers schedule service appointments to following up after repairs and reconnecting with missed opportunities, you'll create meaningful touchpoints that strengthen customer loyalty and keep our service lane moving efficiently. This is a great opportunity for someone who enjoys communication, thrives in a team environment, and takes pride in delivering exceptional customer care.

What You'll Own

• Be the voice of our Service Department and create exceptional customer experiences.
• Schedule appointments, respond to customer inquiries, and keep communication flowing.
• Proactively reach out to customers to schedule and confirm service appointments.
• Follow up with customers before and after service visits to build lasting relationships.
• Support the Warranty Administrator and assist with service-related administrative projects.
• Help drive customer satisfaction, customer retention, and long-term loyalty by supporting the Service Team in delivering exceptional service and exceeding customer expectations.

What We're Looking For

• A customer-focused team player who enjoys helping people and building relationships.
• Strong verbal and written communication skills.
• Self-motivated, dependable, and organized.
• Ability to multitask and stay composed in a fast-paced environment.
• Comfortable working with computers, Microsoft Office programs, and learning new software systems.
• Experience with multi-line phone systems preferred.
• Strong attention to detail and follow-through.
• Valid driver's license with a safe driving record.
• Ability to successfully pass required background screening, MVR review, credit check, and drug testing requirements.

What We Offer

• Join a family-owned company that values its employees and invests in their success
• Ongoing training and professional development opportunities
• Employee vehicle purchase and service discounts
• Medical, dental, and vision insurance
• 401(k) with a 4% employer match
• Life insurance options
• Paid holidays
• Paid time off (PTO)
• Access to an on-site fitness room.

Knudtsen Dealerships and Auto Body Shops are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.