Automotive Service Manager | Up to $110k* & Weekends Off | Clemson

Christian Brothers Automotive Corporation; Clemson (SC); On-site; USD 66,000 - 110,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

Matching retirement plans

Flexible schedule

Employee appreciation events

Chaplain care support

Training programs

Job summary

Christian Brothers Automotive in Clemson, SC seeks an Automotive Service Manager to lead daily operations and customer relations. You will oversee service writers and technicians, drive sales, and ensure quality workmanship while maintaining a strong customer focus.

The role requires 10+ years in automotive service, leadership experience, and proficiency with service software. The position offers a full-time schedule with weekends off and a supportive team environment.

Qualifications

• 10+ years work experience in Automotive Customer Service & Service Sales.
• 5+ years of Leadership or Management experience in the Automotive Industry.
• Proficiency in Windows based computer software and automotive store applications.

Responsibilities

• Manage office and shop personnel and daily operations.
• Ensure quality of work and customer satisfaction goals.
• Direct service writers and technicians; develop customer estimates and work orders.
• Open and close stores; perform daily accounting closings and reconciliations.
• Represent the store with professionalism and customer care.

Skills

Automotive Customer Service

Service Sales

Leadership/Management

Windows software

Education

ASE Service Consultant certification

TekMetric software experience

Tools

TekMetric

Job description

Automotive Service Manager | Up to $110k* & Weekends Off | Clemson

• Full-time
• Department: South Carolina
• Christian Brothers Automotive

• Up to $110k Annually
• Closed Every Weekend To Spend Time With Family & Friends
• Paid Vacation & Paid Holidays
• Matching Retirement Plans
• Flexible Schedule Available
• Employee Appreciation Events
• Locally Owned and Operated
• Chaplain Care Support Available
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Future Franchise Leadership Academy (FFLA) - Path to Shop Ownership Available
• Employee Point Store Access - Redeem Your Training Points For Company Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System

Job Title:

Automotive Service Manager

Location:

551 Old Greenville Hwy, Clemson SC 29631

Job Overview:

As a Service Manager with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, and because of these reasons, you play a large role in building relationships with our customers. Our Service Managers have the responsibility of taking our customer through the entire repair process, keeping them informed on the status of their vehicle and ensuring their satisfaction before they leave our facility.

The Service Manager has responsibility and authority for all aspects of the daily operation of the business. Responsibilities include but are not limited to sales activities, staff management, quality of work, customer satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager.

Responsibilities include, but are not limited to:

• Manage office and shop personnel and daily operations
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals
• Direct the smooth, orderly and organized operation of the store
• Maintain a personal positive attitude and positive communications at all times
• Develop customer estimates and work orders. Direct Service Writer's development of customer estimates and work orders. Assign work orders to the technicians
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores on a daily basis
• Perform daily accounting closing and balancing procedures
• Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job
• Serve as the primary communications interface to the customers, before, during and after service
• Greet every customer that enters our facility with enthusiasm and a smile, showing hospitality and the highest level of respect
• Present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Other duties may be assigned

Qualifications:

• 10+ years work experience in Automotive Customer Service & Service Sales
• 5+ years of Leadershipor Management experience in the Automotive Industry
• Proficiency in Windows based computer software and automotive store applications
• Experience in TekMetric software application preferred, but not required
• Graduation from an industry-recognized service training programpreferred by not required
• ASE Service Consultant certification or equivalent experience
• Driving record acceptable to our current insurance carrier

Physical Requirements:

• Being on your feet for the majority of the workday (standing, walking, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Driving manual transmission vehicles
• Keeping a brisk work pace in a high-volume environment
• Using a keyboard and mouse several times daily

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 285+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.