Automotive Service Manager: Lead Team & Customer Experience

Holman; Mount Laurel Township (NJ); On-site; USD 105,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings

Employee Assistance Program

401(k) plan with Company Match

Paid Time Off

Paid Holidays

Bereavement and Jury Duty

Paid Pregnancy/Parental leave

Paid Military Leave

Tuition Reimbursement

Job summary

Holman Cadillac in Mount Laurel Township, New Jersey, is seeking a Service Manager to lead the service department, coach Advisors and Technicians, and drive 100% customer satisfaction and revenue growth in line with business goals.

You will set a clear vision, motivate the team, attract top talent, and ensure an exceptional customer experience while continuously improving performance. Holman offers competitive wages and a comprehensive benefits package.

Qualifications

• Automotive service experience is required.
• People oriented with a positive and energetic personality.
• Self-motivated and team-oriented.
• Desire to coach and train team to exceed goals.
• Strong written and verbal communication skills.

Responsibilities

• Set a clear vision and goals for the Service Department to achieve targeted performance
• Engage and motivate the team to achieve key goals and performance expectations
• Attract, develop and retain the very best talent for the Service Department
• Creating an exceptional customer experience to drive customer loyalty
• Analyze the business to determine shortfalls and develop action plans to improve performance
• Drive the business through a high-level of involvement in the day-to-day operations
• Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide under-performing ones
• Listen to client complaints and assist in addressing their issues and resolving challenges
• Follow up with customers to obtain feedback and ensure they are satisfied with received service

Skills

Automotive service experience

People oriented

Self-motivated

Coaching and training

Strong written and verbal comms

Job description

Holman Cadillac in Mount Laurel Township, New Jersey, is seeking a Service Manager to lead the service department, coach Advisors and Technicians, and drive 100% customer satisfaction and revenue growth in line with business goals.

You will set a clear vision, motivate the team, attract top talent, and ensure an exceptional customer experience while continuously improving performance. Holman offers competitive wages and a comprehensive benefits package.