Automotive Service Manager | Lead Shop & Customer Care

Advance Auto Parts Inc.; Bayamón (PR); On-site; USD 23,000 - 30,000; Full time

Job summary

Advance Auto Parts Inc. is seeking a Store Leader to direct overall store operations, supervise team members, and drive service excellence in Bayamón, Puerto Rico.

You will manage productivity, safety, and profitability while coaching staff on vehicle inspections and sales processes. The ideal candidate has supervisory experience in an automotive/service environment, strong cash handling and communication skills, and a commitment to customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Two-year college, technical program, or 1–3 years service-industry experience with at least 1 year supervisory experience preferred.
• Valid Driver’s License required.

Responsibilities

• Direct and manage team members including coaching, appraising, rewarding, motivating, counseling associates and resolving problems.
• Oversee store productivity, profitability, work environment, and safety to ensure compliance with policies and procedures.
• Train staff on Gas 3, vehicle inspections, and operation of store systems.
• Recruit and interview talent to ensure operating efficiency and top service levels.
• Ensure customer service standards and satisfaction programs; resolve customer complaints equitably.
• Handle POS transactions, cash handling, returns, and vendor payments per policy.
• Open and close the store as a key holder and ensure daily procedures are followed.
• Coordinate with Fleet team to maintain service relationships and records.

Skills

Customer service

Cash handling

Verbal communication

Supervisory experience

Mathematical concepts

Team leadership

Education

High school diploma or equivalent

Two-year college or technical program

Tools

POS systems

Job description

Advance Auto Parts Inc. is seeking a Store Leader to direct overall store operations, supervise team members, and drive service excellence in Bayamón, Puerto Rico.

You will manage productivity, safety, and profitability while coaching staff on vehicle inspections and sales processes. The ideal candidate has supervisory experience in an automotive/service environment, strong cash handling and communication skills, and a commitment to customer satisfaction.