Automotive Service Operations Manager

Advance Auto Parts Inc.; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Advance Auto Parts Inc. is seeking a Store Leader to oversee direct and indirect reporting staff, driving store productivity, profitability, and safety. You will supervise, train, and motivate associates, ensure compliance with policies, and maintain outstanding customer service.

The role requires at least a high school diploma, 1–3 years in service, supervisory experience, and a valid driver’s license. You will manage daily operations, POS activity, and inventory with a focus on efficiency and

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in automotive service.
• 1 year supervisory experience.
• Completion of a two-year college, technical program, or 1–3 years of service industry experience.
• Valid Driver’s License.
• Basic math skills for commissions and discounts.
• Ability to work independently and exercise good judgment.
• Strong customer service skills.
• Ability to work days, nights, holidays, and weekends.

Responsibilities

• Direct, instruct, and manage team members including supervising and appraising work.
• Ensure store productivity, profitability, safety, and environmental compliance.
• Train and coach service selling associates on Gas 3, vehicle inspections, and store systems.
• Recruit and interview talent to support operating efficiency and service levels.
• Monitor back shop productivity, workflow, and safety; manage work orders and DOT registrations.
• Oversight of cash handling, POS transactions, returns, and vendor payments.
• Advise customers on tires, parts, and service programs.
• Maintain customer service standards and resolve complaints.
• Communicate effectively with team members and managers.
• Perform opening and closing duties as key holder.

Skills

Strong customer service

Leadership / supervision

Cash handling

Verbal communication

Mathematics for commissions/discounts

Valid Driver’s License

Education

High school diploma or equivalent

Two-year college or technical program

Tools

POS systems

Job description

Advance Auto Parts Inc. is seeking a Store Leader to oversee direct and indirect reporting staff, driving store productivity, profitability, and safety. You will supervise, train, and motivate associates, ensure compliance with policies, and maintain outstanding customer service.

The role requires at least a high school diploma, 1–3 years in service, supervisory experience, and a valid driver’s license. You will manage daily operations, POS activity, and inventory with a focus on efficiency and