Automotive Service Advisor

Placements24; Willows (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Full-time employment

Health insurance

Training and advancement opportunities

Friendly and supportive environment

Job summary

Placements24 in Welkom is seeking an automotive service advisor who is customer-focused and knowledgeable to manage customer interactions and service appointments at a busy dealership. You will be the primary point of contact, explain repair needs clearly, and ensure a positive service experience.

This role requires excellent communication and organizational skills, a solid understanding of automotive repairs, and the ability to bridge the gap between customers and the service department to

Qualifications

• Previous experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Strong knowledge of automotive systems, maintenance, and repair procedures.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency with dealership management software and general computer applications.
• Ability to multitask and work effectively in a fast-paced environment.
• A positive attitude and a commitment to providing exceptional customer experiences.

Responsibilities

• Greet customers and accurately ascertain vehicle service needs.
• Inspect vehicles with customers and explain required maintenance and repairs clearly and professionally.
• Provide accurate repair estimates and obtain customer authorization for services.
• Schedule service appointments and manage the workflow of the service department.
• Maintain strong relationships with customers, addressing concerns and ensuring satisfaction.
• Process repair orders and payments accurately and efficiently.

Skills

Automotive knowledge

Customer service

Communication

Interpersonal skills

Dealership software

Tools

Dealership management software

Job description

About the Role

Our client is looking for a customer-focused and knowledgeable Automotive Service Advisor to manage customer interactions and vehicle service appointments at their busy dealership in Welkom . You will be the primary point of contact for customers, expertly explaining repair needs, providing accurate estimates, and ensuring a positive service experience. This role requires excellent communication, organizational skills, and a solid understanding of automotive repairs and maintenance. You will play a vital role in bridging the gap between the customer and the service department, ensuring satisfaction and repeat business.

Key Responsibilities

• Greet customers and accurately ascertain vehicle service needs.
• Inspect vehicles with customers and explain required maintenance and repairs clearly and professionally.
• Provide accurate repair estimates and obtain customer authorization for services.
• Schedule service appointments and manage the workflow of the service department.
• Maintain strong relationships with customers, addressing concerns and ensuring satisfaction.
• Process repair orders and payments accurately and efficiently.

Requirements

• Previous experience as an Automotive Service Advisor or in a customer-facing role within the automotive industry.
• Strong knowledge of automotive systems, maintenance, and repair procedures.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency with dealership management software and general computer applications.
• Ability to multitask and work effectively in a fast-paced environment.
• A positive attitude and a commitment to providing exceptional customer experiences.

Benefits

• Competitive salary and commission structure.
• Full-time employment with a reputable automotive group.
• Comprehensive benefits package, including health insurance.
• Opportunities for training and career advancement within the automotive service sector.
• Friendly and supportive work environment.