Service Manager

Chrysler LLC; Wisconsin; Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan with company match

Paid time off

Vehicle/service and parts discounts

Job summary

S & L Motors is seeking a dedicated Service Manager just west of Green Bay at Hwy 29/32 to lead the service department. You will oversee daily operations, mentor staff, and ensure top-tier customer satisfaction in a fast-paced environment.

The role requires strong leadership, excellent communication, and experience in automotive service management, with a focus on efficiency and budget management in Pulaski, WI.

Qualifications

• Proven experience in automotive service management or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze data and make sound business decisions.
• Knowledge of automotive service procedures and standards.
• Proficient in using service management software and tools.
• Chrysler, Dodge, Jeep, Ram experience is favorable.

Responsibilities

• Manage daily operations of the service department, ensuring smooth workflow and efficient use of resources.
• Supervise, train, and mentor service staff to maintain high performance and quality standards.
• Coordinate with other departments to optimize customer experience and resolve any service issues.
• Monitor service metrics and implement improvements to enhance productivity and customer satisfaction.
• Manage customer relations, addressing concerns promptly and professionally.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Prepare and manage the department budget and financial reports.

Skills

Leadership

Customer service

Data analysis

Service procedures knowledge

Service management software

Team management

Chrysler/Dodge/Jeep/Ram experience

Job description

S & L Motors Chrysler, Dodge, Jeep, Ram is seeking a dedicated and experienced Service Manager to join our team just west of Green Bay at Hwy 29/32. The ideal candidate will oversee and coordinate all aspects of our service department, ensuring the highest levels of customer satisfaction and operational efficiency. This role requires strong leadership skills, a passion for customer service, and the ability to manage a dynamic team in a fast-paced environment.

Responsibilities

• Manage daily operations of the service department, ensuring smooth workflow and efficient use of resources.
• Supervise, train, and mentor service staff to maintain high performance and quality standards.
• Coordinate with other departments to optimize customer experience and resolve any service issues.
• Monitor service metrics and implement improvements to enhance productivity and customer satisfaction.
• Manage customer relations, addressing concerns promptly and professionally.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Prepare and manage the department budget and financial reports.

Requirements

• Proven experience in automotive service management or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze data and make sound business decisions.
• Knowledge of automotive service procedures and standards.
• Proficient in using service management software and tools.
• Chrysler, Dodge, Jeep, Ram experience is favorable.

Benefits

• Competitive salary range of $100,000.00 - $150,000.00 per year, paid semi-monthly.
• Health, dental, and vision insurance options.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Vehicle, service and parts discounts
• Opportunities for professional development and career growth.
• Supportive and collaborative work environment.

About the Company

S & L Motors is a trusted leader in the automotive industry, committed to providing exceptional service and quality vehicles to our community in Pulaski, WI. We pride ourselves on our integrity, customer-first approach, and dedication to continuous improvement. Join us and be part of a team that values excellence and fosters career growth.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.