Assistant Service Manager | Hillsboro Chrysler Jeep Dodge Ran

Tonkin Hillsboro Chrysler Jeep Dodge RAM; Hillsboro (OR); Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical and Dental insurance

Life Insurance

Telehealth

401(k) with Company Match

Paid Time Off

Employee pricing on parts, service, &

Résumé du poste

Hillsboro Chrysler Dodge Jeep Ram in Hillsboro, OR is seeking an experienced Assistant Service Manager to lead our busy service team, elevate customer experiences, and support daily operations.

This role focuses on coaching, coordinating service advisors and technicians, maintaining communication with customers, and helping the department meet safety, productivity, and sales goals.

Qualifications

• Previous automotive service department experience.
• Strong customer service and communication skills.
• Ability to lead, motivate, and support a team.
• Excellent organizational and time-management skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with dealership management and service system.

Responsabilités

• Assist in overseeing daily service department operations
• Support Service Advisors and technicians to ensure efficient workflow
• Deliver exceptional customer service throughout the repair process
• Address customer concerns and help resolve issues professionally and promptly
• Monitor repair order progress and ensure timely vehicle delivery
• Assist with scheduling, staffing, and workload distribution
• Maintain strong communication between customers, technicians, and management
• Help achieve departmental sales, productivity, and customer satisfaction goals
• Ensure compliance with dealership policies, manufacturer guidelines, and safety standards
• Support training and development efforts for service department personnel

Connaissances

Customer service

Communication

Leadership

Time management

Organizational skills

Problem-solving

Conflict resolution

Dealership management system

Description du poste

Are you a customer-focused automotive professional who thrives in a fast-paced service environment? Hillsboro Chrysler Dodge Jeep Ram is looking for an experienced and motivated Assistant Service Manager to help lead our service team, deliver exceptional customer experiences, and support the daily operations of a busy dealership service department.

This is an excellent opportunity for someone who enjoys working with customers, coaching employees, and ensuring repairs are completed efficiently and accurately. If you're looking to grow your career with a dealership that values teamwork, accountability, and professional development, we'd like to hear from you.

Why Join Hillsboro Chrysler Dodge Jeep Ram?

• Established and growing dealership with a strong reputation
• Supportive leadership team and positive work environment
• Opportunity for career advancement within a growing organization
• State-of-the-art facilities and manufacturer support
• Fast-paced atmosphere where your contributions make an impact
• Team-oriented culture focused on customer satisfaction and employee success

Assistant Service Manager Job Responsibilities

• Assist in overseeing daily service department operations
• Support Service Advisors and technicians to ensure efficient workflow
• Deliver exceptional customer service throughout the repair process
• Address customer concerns and help resolve issues professionally and promptly
• Monitor repair order progress and ensure timely vehicle delivery
• Assist with scheduling, staffing, and workload distribution
• Maintain strong communication between customers, technicians, and management
• Help achieve departmental sales, productivity, and customer satisfaction goals
• Ensure compliance with dealership policies, manufacturer guidelines, and safety standards
• Support training and development efforts for service department personnel

Assistant Service Manager Benefits and Compensation

In addition to competitive pay, our benefits are designed to support you and your family

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Qualifications

Assistant Service Manager Qualifications

• Previous automotive service department experience
• Strong customer service and communication skills
• Ability to lead, motivate, and support a team
• Excellent organizational and time-management skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong problem-solving and conflict-resolution abilities
• Proficiency with dealership management and service system

Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check, and a pre-employment drug screen.