Automotive Service Manager

AAMCO Transmissions, Inc.; Springfield (MA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Training & support

Weekday schedule

Growth opportunities

Job summary

AAMCO Transmissions, Inc. is seeking an automotive manager to lead day-to-day operations, drive sales, and nurture customer relationships. The role oversees the technical team, communicates with customers, and ensures service quality at the center.

You will coordinate technician workflow, manage parts inventory, and deliver top-tier customer service while maintaining high standards of quality control in a fast-paced environment.

Qualifications

• Minimum of 2-5+ years of Automotive Management Experience.
• Excellent closing skills.
• Strong commitment to customer service and relationship building.
• Ability to communicate and use interpersonal skills at a sustained high level.
• Capable of multi-tasking and executing in a fast-paced environment.
• Coachable, honest and goal-oriented team player.
• Must have valid driver's license.

Responsibilities

• Engage and consult customers in-person and by phone to generate and close sales.
• Meet, greet and recommend services to customers.
• Manage technician workflow and status of vehicle repairs.
• Order parts and manage inventory.
• Deliver high level customer service and quality control across the center's operations.

Skills

Automotive management

Closing skills

Customer service

Interpersonal skills

Multi-tasking

Tools

Inventory management

Job description

We are looking for an Individual with Automotive Management Experience to join our team!

Manager responsible for day-to-day operations including generating sales, communicating with customers, building client relationships and managing the technical team.

Position Responsibilities:

• Engage and consult incoming customers, both in-person and over the phone, to successfully generate and close sales
• Meet, greet and recommend services to customers
• Manage technician workflow and the status of the customers vehicles’ repairs
• Order parts and inventory
• Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product.

What We Offer:

• Competitive compensation packages and incentive programs
• Ongoing training and field support
• M-F work week schedule, No Weekends
• Growth opportunity

Job Requirements:

• Minimum of 2-5+years of Automotive Management Experience
• Excellent closing skills
• Strong commitment to customer service and relationship building
• Ability to communicate and use interpersonal skills at a sustained high level
• Capable of multi-tasking and executing in a fast-paced environment
• Coachable, honest and goal-oriented team player
• Must have valid driver's license