Automotive Service Manager

AAMCO Transmissions and Total Car Care; Norwalk (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Incentive programs

Ongoing training and field support

Daytime work hours

Growth opportunity

Job summary

AAMCO Transmissions and Total Car Care in Norwalk, CT is seeking an experienced Manager to lead daily sales and service operations. This role focuses on generating sales, building customer relationships, and guiding the technical team to ensure quality roadside repairs and customer satisfaction.

The Manager will drive a high-close environment, supervise vehicle repairs, manage parts inventory, and ensure outstanding customer service across daytime hours.

Qualifications

• Minimum of 2 years of sales experience.
• Excellent closing skills.
• Strong commitment to customer service and relationship building.
• Ability to communicate and use interpersonal skills at a sustained high level.
• Capable of multi-tasking and executing in a fast-paced environment.
• Coachable, honest and goal-oriented team player.
• Must have valid driver's license.

Responsibilities

• Perform a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete a one-call close)
• Engage and consult incoming customers, both in-person and over the phone, to successfully generate and close sales
• Meet, greet and recommend services to customers
• Manage technician workflow and the status of the customers vehicles’ repairs
• Order parts and inventory
• Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

Skills

Closing skills

Customer service

Relationship building

Communication

Team player

Job description

We are looking for an experienced Manager to join our team!

A Sales Manager takes on many different roles as they manage the day-to-day operations including: generating sales, communicating with customers, building client relationships and managing the technical team.

Position Responsibilities

• Perform a high volume of warm calls to potential customers (must have excellent phone sales and the ability to complete a one-call close)
• Engage and consult incoming customers, both in-person and over the phone, to successfully generate and close sales
• Meet, greet and recommend services to customers
• Manage technician workflow and the status of the customers vehicles’ repairs
• Order parts and inventory
• Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

What We Offer

• Competitive compensation packages and incentive programs
• Ongoing training and field support
• Daytime work hours
• Growth opportunity

Job Requirements

• Minimum of 2 years of sales experience
• Excellent closing skills
• Strong commitment to customer service and relationship building
• Ability to communicate and use interpersonal skills at a sustained high level
• Capable of multi-tasking and executing in a fast-paced environment
• Coachable, honest and goal-oriented team player
• Must have valid driver's license