Automotive Service Manager

Berman Star Nissan; Niles (IL); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

PTO policy

Low-cost health insurance

Dental & Vision insurance options

Short/Long-term disability

401K

Job summary

Berman Star Nissan in Niles, IL is seeking a Service Manager to oversee our service department and drive customer satisfaction and revenue growth. You will manage service advisors, technicians, and support staff to ensure efficient, profitable operations that meet manufacturer standards.

The role requires dealership service management experience, strong leadership, and excellent communication to mentor the team, improve performance, and deliver top-quality service every day.

Qualifications

• 2 years of experience as a Dealership Service Manager
• Proven leadership ability to mentor and train team members
• Proficient time management and organizational skills
• Excellent communication and interpersonal skills
• Strong understanding of automotive service operations and profitability strategies

Responsibilities

• Oversee daily service department operations to ensure efficiency and profitability
• Lead and motivate a team of service advisors, technicians, and support staff
• Develop and implement strategies to increase revenue and customer retention
• Train and mentor team members to improve performance and service quality
• Ensure all service work meets manufacturer standards and customer expectations
• Hire and develop service advisors and technicians
• Address customer concerns promptly and professionally to resolve issues
• Monitor KPIs and adjust strategies to meet goals

Skills

Leadership

Mentoring & training

Time management

Communication

Automotive service operations

Job description

Berman Star Nissan is looking for a Service Manager to add to the team!

Location: Niles, IL

Pay: $125,000-$150,000 annually

Schedule: Full Time (Monday-Saturday; Sundays + one day off during the week)

Must have Dealership Service Management Experience

You will help plan, train, lead, and monitor the performance of service advisors, service technicians, and support staff to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives.

Responsibilities

• Oversee daily service department operations to ensure efficiency and profitability
• Lead and motivate a team of service advisors, technicians, and support staff
• Develop and implement strategies to increase revenue and customer retention
• Train and mentor team members to improve performance and service quality
• Ensure all service work meets manufacturer standards and customer expectations
• Hire and develop service advisors and technicians
• Address customer concerns promptly and professionally to resolve issues
• Monitor key performance indicators (KPIs) and adjust strategies to meet goals

We offer:

• Competitive PTO Policy
• Multiple Low-Cost Medical, Dental, Vision & Life Insurance Options
• Short Term & Long Term Disability
• 401K

Qualifications

• 2 years of experience as a Dealership Service Manager
• Proven leadership ability to mentor and train team members
• Proficient time management and organizational skills
• Excellent communication and interpersonal skills
• Strong understanding of automotive service operations and profitability strategies

Additional Information

All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.