Automotive Service Manager

Kansas City Hyundai; Merriam (KS); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Weekly pay

3 weeks paid vacation after 1 year

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Career advancement

Promotions from within

Zusammenfassung

Kansas City Hyundai is seeking an Automotive Service Manager to lead a high-volume service department in Merriam, Kansas. You will drive performance, develop technicians and advisors, and manage service metrics to deliver superior customer experiences.

The role emphasizes leadership, accountability, and a relentless pursuit of excellence in a fast-paced environment. Competitive compensation and advancement opportunities are offered within our growing 14-store automotive group.

Qualifikationen

• Minimum of 5 years of Automotive Service Management experience.
• Experience with Hyundai or Kia dealership preferred.
• Proven track record of managing a high-volume service department.
• Demonstrated success in improving service revenue, CSI, and employee performance.
• Strong leadership, communication, organizational, and problem-solving skills.

Aufgaben

• Lead and develop a high-performing team of service advisors, technicians, and support personnel.
• Drive service department revenue, profitability, technician productivity, and overall efficiency.
• Establish clear performance expectations and hold employees accountable for results.
• Improve customer retention through exceptional service, communication, and follow-through.
• Monitor daily, weekly, and monthly departmental performance and financial results.
• Recruit, train, coach, and retain top-performing service professionals.
• Identify and develop future leaders within the department.
• Work closely with dealership leadership to achieve and exceed company objectives.
• Create a culture where employees take pride in their performance and consistently strive to break records.

Kenntnisse

Leadership

Communication

Problem solving

Team motivation

Customer service

Strategic thinking

Jobbeschreibung

AUTOMOTIVE SERVICE MANAGER – HIGH-VOLUME HYUNDAI DEALERSHIP

Kansas City Hyundai | Merriam, Kansas

ARE YOU A HIGH-PERFORMANCE SERVICE MANAGER READY TO LEAD A WINNING TEAM?

Kansas City Hyundai is looking for an experienced, highly motivated Automotive Service Manager who thrives in a fast-paced, high-volume dealership environment.

We operate one of the busiest Hyundai service departments in the Kansas City metro area, and we're looking for a proven leader who can build a winning culture, develop exceptional employees, exceed customer expectations, and consistently set new performance records.

We're not looking for someone to simply maintain a department. We're looking for someone who wants to take it to the next level!

Our ideal candidate is competitive, self-driven, passionate about developing people, and committed to holding their team accountable while creating an environment where technicians, service advisors, and customers all thrive.

KEY RESPONSIBILITIES

• Lead, motivate, and develop a high-performing team of service advisors, technicians, and support personnel.

• Build a positive, competitive, and accountable workplace culture.

• Drive service department revenue, profitability, technician productivity, and overall efficiency.

• Establish clear performance expectations and hold employees accountable for results.

• Improve customer retention through exceptional service, communication, and follow-through.

• Ensure customers feel welcomed, respected, and informed throughout the service process.

• Maintain a strong focus on Hyundai Customer Satisfaction Index (CSI) performance.

• Monitor daily, weekly, and monthly departmental performance and financial results.

• Improve workflow, shop efficiency, repair order turnaround times, and technician productivity.

• Recruit, train, coach, and retain top-performing service professionals.

• Identify and develop future leaders within the department.

• Work closely with dealership leadership to achieve and exceed company objectives.

• Create a culture where employees take pride in their performance and consistently strive to break records.

QUALIFICATIONS

• Minimum of 5 years of Automotive Service Management experience preferred.

• Previous Hyundai or Kia dealership experience strongly preferred.

• Proven track record of successfully managing a high-volume automotive service department.

• Demonstrated success in improving service revenue, profitability, CSI, and employee performance.

• Strong understanding of fixed operations, warranty administration, technician efficiency, and dealership financial statements.

• Experience recruiting, developing, and retaining high-performing teams.

• Excellent leadership, communication, organizational, and problem-solving skills.

• Ability to thrive in a fast-paced environment while maintaining exceptional customer service standards.

• Strong work ethic, positive attitude, and a results-driven mindset.

We're looking for a leader who leads by example, develops their people, takes ownership of results, and refuses to accept mediocrity.

COMPENSATION AND BENEFITS

At Kansas City Hyundai, we believe in rewarding hard work, performance, and leadership.

We offer:

• Competitive, performance-based compensation package

• Weekly pay

• 3 weeks of paid vacation after 1 year of employment

• Medical, dental, and vision insurance

• 401(k) retirement plan

• Opportunity to lead one of the busiest Hyundai service departments in the Kansas City area

• Career advancement opportunities within our growing 14-store automotive group

• Potential career path toward General Manager and dealership ownership opportunities

• A company that believes in promoting from within

• Supportive leadership committed to employee development

• Positive, fast-paced, team-oriented work environment

• Opportunity to make a lasting impact and build a winning team

WHO WILL SUCCEED IN THIS POSITION?

The person we're looking for doesn't need someone standing over their shoulder telling them what to do.

You're a self-starter who sees challenges as opportunities.

You know how to motivate people, solve problems, drive performance, and build a culture where employees want to win.

You understand that great customer service starts with great leadership, clear communication, and employees who genuinely care.

You take pride in your team's success, celebrate victories, and constantly look for ways to improve.

Most importantly, you're hungry to grow, motivated to succeed, and excited about the opportunity to be part of something bigger.

Kansas City Hyundai

Merriam, Kansas

Kansas City Hyundai is an Equal Opportunity Employer.