Automotive Service Manager

Diehl Automotive Group; Massillon (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Performance-based bonus opportunities

Medical, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Ongoing manufacturer training

Opportunities for career advancement

Job summary

Diehl Hyundai of Massillon is seeking an experienced Service Manager to lead our growing service department in Massillon, OH. The role focuses on customer satisfaction, team development, and operational excellence within a busy dealership environment.

Ideal candidates bring automotive service management experience, strong leadership, and a proven ability to boost service performance. Join us for a competitive compensation package and ongoing manufacturer training.

Qualifications

• Previous automotive dealership Service Manager experience preferred.
• Strong leadership and communication skills.
• Proven ability to increase service department performance.
• Experience with dealership management software.
• Excellent organizational and problem-solving abilities.
• Valid driver's license with a clean driving record.

Responsibilities

• Oversee the daily operations of a busy automotive service department.
• Lead, coach, and motivate service advisors, technicians, and support staff.
• Drive service sales while maintaining exceptional customer satisfaction.
• Monitor productivity, efficiency, and profitability.
• Ensure repairs are completed accurately and on time.
• Maintain manufacturer standards and dealership policies.
• Recruit, train, and develop a high-performing service team.
• Resolve customer concerns professionally and effectively.

Skills

Leadership

Communication

Service growth

Team coaching

Dealership software

Organization

Problem solving

Driver's license

Tools

Dealership management software

Job description

Service Manager

Diehl Hyundai of Massillon | Massillon, OH

Lead Our Service Department to the Next Level!

Diehl Hyundai of Massillon is looking for an experienced, motivated Service Manager to lead our growing service department. If you're a proven leader with a passion for customer satisfaction, team development, and operational excellence, we'd like to meet you.

Responsibilities:

• Oversee the daily operations of a busy automotive service department.
• Lead, coach, and motivate service advisors, technicians, and support staff.
• Drive service sales while maintaining exceptional customer satisfaction.
• Monitor productivity, efficiency, and profitability.
• Ensure repairs are completed accurately and on time.
• Maintain manufacturer standards and dealership policies.
• Recruit, train, and develop a high-performing service team.
• Resolve customer concerns professionally and effectively.

Qualifications:

• Previous automotive dealership Service Manager experience preferred.
• Strong leadership and communication skills.
• Proven ability to increase service department performance.
• Experience with dealership management software.
• Excellent organizational and problem-solving abilities.
• Valid driver's license with a clean driving record.

What We Offer:

• Competitive compensation package
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Ongoing manufacturer training
• Opportunities for career advancement within the Diehl Automotive Group

Diehl Hyundai of Massillon is an Equal Opportunity Employer.