Automotive Service Manager

Diehl Hyundai of Sharon; Massillon (OH); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Competitive compensation

Bonus opportunities

Health benefits

401(k) with match

Paid time off

Training program

Advancement opportunities

Job summary

Diehl Hyundai of Massillon is seeking an experienced Service Manager to lead our busy service department in Massillon, OH. You will drive service sales, coach staff, and ensure repairs meet manufacturer standards and customer satisfaction.

Ideal candidates bring strong leadership, excellent communication, and a proven track record of improving service performance with dealership software proficiency. Join a growing team with opportunities for advancement and training.

Qualifications

• Strong leadership and communication skills.
• Proven ability to increase service department performance.
• Experience with dealership management software.
• Excellent organizational and problem-solving abilities.
• Valid driver's license with a clean driving record.

Responsibilities

• Oversee the daily operations of a busy automotive service department.
• Lead, coach, and motivate service advisors, technicians, and support staff.
• Drive service sales while maintaining exceptional customer satisfaction.
• Monitor productivity, efficiency, and profitability.
• Ensure repairs are completed accurately and on time.
• Maintain manufacturer standards and dealership policies.
• Recruit, train, and develop a high-performing service team.
• Resolve customer concerns professionally and effectively.

Skills

Leadership

Communication

Performance improvement

Organizational skills

Problem-solving

Driver's license

Tools

Dealership management software

Job description

Service Manager

Diehl Hyundai of Massillon | Massillon, OH

Lead Our Service Department To the Next Level!

Diehl Hyundai of Massillon is looking for an experienced, motivated Service Manager to lead our growing service department. If you're a proven leader with a passion for customer satisfaction, team development, and operational excellence, we'd like to meet you.

Responsibilities:

• Oversee the daily operations of a busy automotive service department.
• Lead, coach, and motivate service advisors, technicians, and support staff.
• Drive service sales while maintaining exceptional customer satisfaction.
• Monitor productivity, efficiency, and profitability.
• Ensure repairs are completed accurately and on time.
• Maintain manufacturer standards and dealership policies.
• Recruit, train, and develop a high-performing service team.
• Resolve customer concerns professionally and effectively.

Qualifications:

• Previous automotive dealership Service Manager experience preferred.
• Strong leadership and communication skills.
• Proven ability to increase service department performance.
• Experience with dealership management software.
• Excellent organizational and problem-solving abilities.
• Valid driver's license with a clean driving record.

What We Offer:

• Competitive compensation package
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Ongoing manufacturer training
• Opportunities for career advancement within the Diehl Automotive Group

If you're ready to join one of the region's fastest-growing automotive groups and make a lasting impact,

Diehl Hyundai of Massillon is an Equal Opportunity Employer.