Automotive Service Manager

CarGuys Inc.; Lakewood (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Stable work environment with updated tools

Leadership role with real authority

Culture that respects technicians

Opportunities for growth

Job summary

CarGuys Inc. in Lakewood, Colorado, is seeking an experienced Service Manager to oversee daily operations of a busy service department. The ideal candidate will lead a team of technicians, ensuring efficiency and profitability while fostering an environment of accountability and high standards.

This role requires strong communication skills and the ability to manage scheduling and workflow effectively. In return, we offer competitive pay, a supportive work culture, and opportunities for professional growth.

Qualifications

• Experience managing a service department or leading a team in an automotive environment.
• Strong communication skills — able to talk to customers, techs, and owners without losing cool.
• Process-driven mindset with ability to improve systems, not just follow them.
• Ability to juggle scheduling, workflow, customer expectations, and technician needs.
• Leadership style that earns respect — not fear or friendship.
• Comfort with technology and data-driven decision-making.
• Commitment to doing things right the first time.

Responsibilities

• Running the daily operations of a busy service department.
• Coaching and supporting technicians to perform at their best.
• Managing workflow and ensuring the shop stays efficient and profitable.
• Communicating clearly with customers, advisors, and techs.
• Ensuring every job is documented accurately.
• Maintaining a culture of accountability and high standards.
• Ensuring the shop stays compliant and stocked.
• Solving problems proactively and addressing issues professionally.

Skills

Managing a service department

Strong communication skills

Process-driven mindset

Leadership style earning respect

Comfort with technology

Job description

SERVICE MANAGER — LAKEWOOD, COLORADO

If you can run a service department with the calm of a mountain monk and the urgency of a Colorado snowstorm rolling in, keep reading.

We’re looking for a Service Manager who knows how to lead techs, win customers, and keep the shop humming without drama, excuses, or chaos. This is a high‑visibility, high‑impact role for someone who thrives on organization, communication, and operational precision.

Lakewood is competitive. We want the person who likes that.

WHAT YOU’LL BE DOING

• Running the daily operations of a busy service department without letting anything fall through the cracks.
• Coaching, developing, and supporting technicians so they can do their best work — not babysitting, but leading.
• Managing workflow, dispatching jobs, and keeping the shop efficient, profitable, and predictable.
• Communicating clearly with customers, advisors, and techs — no jargon, no confusion, no surprises.
• Monitoring KPIs, closing repair orders, and ensuring every job is documented cleanly and accurately.
• Maintaining a culture of accountability, respect, and high standards.
• Ensuring the shop stays compliant, safe, and stocked with what the team needs.
• Solving problems before they become fires — and putting out the occasional fire with professionalism.

WHAT YOU BRING

• Experience managing a service department or leading a team in an automotive environment.
• Strong communication skills — you can talk to customers, techs, and owners without losing your cool.
• A process‑driven mindset with the ability to improve systems, not just follow them.
• The ability to juggle scheduling, workflow, customer expectations, and technician needs without dropping anything.
• A leadership style that earns respect — not fear, not friendship, but real respect.
• Comfort with technology, shop software, and data‑driven decision‑making.
• A commitment to doing things right the first time.

WHAT WE OFFER

• Competitive pay that reflects your experience and impact.
• A stable, well‑equipped shop with updated tools and a team that wants to win.
• A leadership role with real authority — not a title with no power.
• A culture that respects technicians, values communication, and rewards performance.
• Opportunities for growth as the shop expands.
• A work environment where your ideas matter and your leadership is felt.

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