Automotive Service Manager

Midas International, LLC; Gardner (MA); On-site; USD 55,000 - 65,000; Full time

Job summary

Midas International, LLC is seeking an automotive service manager to oversee retail service department operations. The successful candidate will deliver exceptional customer service, manage a team of technicians, and ensure the shop operates efficiently. This is a developmental role, ideal for someone with managerial experience in automotive services and a passion for customer satisfaction.

Qualifications

• Minimum of 2 years of service manager experience required.
• Must have a valid driver's license.
• Ability to work a flexible retail schedule including weekends and holidays.

Responsibilities

• Manage and direct all automotive and general service technicians.
• Oversee vehicle inspections and make recommendations.
• Deliver exceptional customer service and manage shop organization.

Skills

Leadership ability

General automotive knowledge

Customer service

Job description

We are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair, utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As an automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Follow up with customers, services requested, estimated completion times, etc.
• Oversee complete vehicle inspections and make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promote shop service specials
• Lead, manage, and train team while aligning with our company's vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing, and repairing domestic, European, and Asian cars and light trucks
• Maintain inventory counts
• Ensure overall cleanliness and organization of the facility
• Perform other duties as assigned

Qualifications

• A minimum of 2 years of store or service manager experience
• General automotive knowledge
• Leadership ability
• Ability to work a flexible retail schedule including weekends, evenings, and holidays
• Valid driver’s license

Compensation: $55,000.00 - $65,000.00 per year

Join Our Team

As one of the largest destinations for automotive services, Midas is leading the industry in developing career paths and building relationships within the communities we serve.

At Midas, we handle everything… tires, brakes, oil… offering endless opportunities to grow and develop your expertise with us.

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I started working as an entry-level Oil Changer just to get my foot in the door, and within 2.5 years, I was the Assistant General Manager for the company and the General Manager of the northern store.