Automotive Service Manager

Bud Clary Auto Group; Auburn (WA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) retirement plan

PTO and paid holidays

Job summary

Bud Clary Auto Group is seeking an Automotive Service Manager for our Auburn CDJR location to lead the service department, build repeat customer sales, and ensure exceptional customer experiences in a fast-paced shop. This role emphasizes strong leadership, problem-solving, and driving team performance.

The ideal candidate will develop budgets, manage staff, and implement marketing plans to promote new and repeat business while ensuring compliance with regulations and warranty procedures.

Qualifications

• Two to four years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Set department goals and objectives and work towards achieving them.
• Recruit, train, motivate, counsel, and monitor performance of service department staff.
• Prepare and administer annual operating budget for the service department.
• Maintain necessary reporting systems for general management and the factory.
• Attend manager meetings.
• Monitor and control department performance using reports, tracking systems, and surveys.
• Foster harmony and teamwork within the department and across other departments.
• Develop and implement a marketing plan to promote new and repeat business.
• Ensure compliance with federal, state, and local regulations affecting service operations.
• Ensure compliance with manufacturer warranty and policy procedures.
• Maintain and process all necessary documents accurately.
• Conduct weekly department meetings.
• Direct and schedule activities of department employees.
• Facilitate technical training and arrange employee attendance at training schools.
• Monitor technicians’ productivity and payroll records.
• Review and initial repair orders before submitting them to the warranty department.
• Build and maintain positive relationships with customers to encourage repeat and referral business.
• Communicate time allowances to repair technicians for each order.
• Ensure high-quality service repairs and minimize comebacks through periodic spot checks.
• Maintain cleanliness in the work areas and customer waiting area.
• Cultivate relationships with vocational and technical schools for recruitment purposes.
• Serve as a liaison with factory representatives.
• Ensure proper care, storage, and inventory of special tools.
• Provide prompt and fair estimates to customers for repairs and maintenance.
• Handle customer complaints promptly and according to dealership guidelines.
• Follow up with customers within 24 hours to confirm satisfaction with service.
• Maintain a safe work environment.
• Maintain a professional appearance.

Job description

At Bud Clary Auto Group, a family-owned dealership network in Washington State, our vibrant culture drives success. We maintain a high-performance workplace with exceptional customer service, fostering loyalty and growth since 1959.

Are you driven to assist others and provide top-notch customer service? Do you possess exceptional leadership skills to lead a successful service team? If so, we have the perfect job opportunity for you!

We’re seeking an Automotive Service Manager for our Auburn CDJR location who excels in building repeat customer sales, possesses excellent problem-solving skills, and thrives in a fast-paced shop environment. Your dedication to delivering exceptional customer service experiences, coupled with your passion for managing people, will make you an ideal candidate. Positive leadership qualities are a must!

BENEFITS:

• Comprehensive Benefits Package: Health, dental, vision, and life insurance, plus an employee assistance program.
• Retirement Plans: 401(k).
• PTO & Paid Holidays - PTO accrual starting from day one of employment - 1 hour of PTO for every 40 hours worked for the first year, 1.63 hours of PTO for every 40 hours worked for years 2-9, and 2.39 hours of PTO for every 40 hours worked for 10 or more years of service.

PAY

RESPONSIBILITIES:

• Set department goals and objectives, and work towards achieving them.
• Recruit, train, motivate, counsel, and monitor performance of service department staff.
• Prepare and administer annual operating budget for the service department.
• Maintain necessary reporting systems for general management and the factory.
• Attend manager meetings.
• Monitor and control department performance using reports, tracking systems, and surveys.
• Foster harmony and teamwork within the department and across other departments.
• Develop and implement a marketing plan to promote new and repeat business.
• Ensure compliance with federal, state, and local regulations affecting service operations.
• Ensure compliance with manufacturer warranty and policy procedures.
• Maintain and process all necessary documents accurately.
• Conduct weekly department meetings.
• Direct and schedule activities of department employees.
• Facilitate technical training and arrange employee attendance at training schools.
• Monitor technicians’ productivity and payroll records.
• Review and initial repair orders before submitting them to the warranty department.
• Build and maintain positive relationships with customers to encourage repeat and referral business.
• Communicate time allowances to repair technicians for each order.
• Ensure high-quality service repairs and minimize comebacks through periodic spot checks.
• Maintain cleanliness in the work areas and customer waiting area.
• Cultivate relationships with vocational and technical schools for recruitment purposes.
• Serve as a liaison with factory representatives.
• Ensure proper care, storage, and inventory of special tools.
• Provide prompt and fair estimates to customers for repairs and maintenance.
• Handle customer complaints promptly and according to dealership guidelines.
• Follow up with customers within 24 hours to confirm satisfaction with service.
• Maintain a safe work environment.
• Maintain a professional appearance.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Driving is an essential function of this position. Applicants must possess a valid driver’s license and maintain an acceptable driving record consistent with company insurance standards throughout employment.

EDUCATION/EXPERIENCE

• Two to four years related experience and/or training; or equivalent combination of education and experience.

Bud Clary Auto Group is proud to be an Equal Employment Opportunity Employer. We are dedicated to creating a workplace free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, or any other protected status. This commitment extends to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, and more. We uphold a harassment-free environment for everyone, including vendors, contractors, and other non-employees.

Bud Clary Auto Group uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.