Automotive Service Leader: Grow Sales & Team

Midas FREMONT 1783; Vacaville (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Employee discounts

Job summary

Midas Auto Service Experts in Vacaville is seeking an experienced Automotive Service Advisor Manager to oversee front-counter operations, lead the service team, increase sales, and deliver an exceptional customer experience. The ideal candidate has an entrepreneurial mindset, strong automotive knowledge, and proven leadership skills.

You should be confident explaining inspection findings, presenting necessary repairs, and building lasting customer relationships while driving store profitability

Qualifications

• Minimum of three years of automotive retail, repair, or service-management experience.
• Previous supervisory, management, or team-leadership experience.
• General automotive repair and maintenance knowledge.
• Proven sales ability and confidence presenting service recommendations.
• Excellent customer-service and relationship-building skills.
• Strong leadership, coaching, and team-building abilities.
• Excellent communication and vendor-management skills.
• Strong organization, time-management, and problem-solving abilities.
• Entrepreneurial attitude with a strong sense of ownership.
• Ability to work a flexible retail schedule, including weekends and holidays when required.

Responsibilities

• Welcome customers and listen carefully to their vehicle concerns
• Deliver honest, professional, and exceptional customer service
• Explain inspection findings and recommended services clearly
• Present necessary repairs and preventive maintenance confidently
• Prepare accurate estimates and computerized repair orders
• Obtain customer authorization before beginning repairs
• Keep customers informed about pricing, repair progress, and completion times
• Follow up on recommended and previously declined services
• Promote applicable maintenance services and shop specials
• Resolve customer concerns promptly and professionally
• Build customer loyalty, retention, and repeat business
• Lead and direct automotive and general service technicians
• Coordinate daily workflow and assign work based on technician skills
• Monitor repair progress, workmanship, and on-time completion
• Set daily priorities and communicate expectations clearly
• Coach, motivate, and hold team members accountable
• Maintain employee schedules, payroll records, and hours worked
• Help create a professional, respectful, and productive workplace
• Maintain high standards for customer service and repair quality
• Support store sales and profitability objectives
• Oversee service-advisor sales, accounting, and clerical functions
• Source parts and maintain strong vendor relationships
• Maintain accurate inventory counts
• Control inventory levels, expenses, and preventable losses
• Ensure compliance with company policies and safety regulations
• Maintain environmental compliance and proper shop procedures
• Keep the facility clean, organized, safe, and customer-ready

Skills

Customer service

Sales ability

Leadership

Communication

Vendor management

Time management

Problem solving

Ownership mindset

Adaptability

Tools

POS systems

Repair-order software

Computers

Job description

Midas Auto Service Experts in Vacaville is seeking an experienced Automotive Service Advisor Manager to oversee front-counter operations, lead the service team, increase sales, and deliver an exceptional customer experience. The ideal candidate has an entrepreneurial mindset, strong automotive knowledge, and proven leadership skills.

You should be confident explaining inspection findings, presenting necessary repairs, and building lasting customer relationships while driving store profitability