Automotive Service Leader: Drive Team, Service Excellence

Ciocca Automotive; Muncy (Lycoming County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Advancement opportunities

Job summary

Ciocca Automotive is seeking an Automotive Service Manager to lead the service department, oversee technicians and service advisors, and ensure exceptional customer service. You will drive daily operations, coach staff, and uphold safety and quality standards.

Expect to implement scalable processes, improve profitability, and maintain high service levels while working in a collaborative team environment and delivering an outstanding car-care experience for customers.

Qualifications

• Previous experience in automotive service management.
• Strong leadership and communication skills.
• Excellent customer service and interpersonal skills.
• Proven ability to drive operational excellence and achieve performance targets.
• Knowledge of automotive service processes, systems, and technologies.
• Proficiency in computer systems and software applications.

Responsibilities

• Managing daily service operations to ensure efficiency and productivity.
• Leading and motivating a team of service advisors and technicians to deliver exceptional results.
• Providing guidance and support to service advisors in resolving customer inquiries and concerns.
• Implementing and maintaining service standards to meet and exceed customer expectations.
• Developing and implementing strategies to increase service department profitability.
• Ensuring compliance with company policies, procedures, and safety standards.

Skills

Leadership

Customer service

Communication

Operations

Automotive knowledge

Tech proficiency

Job description

Ciocca Automotive is seeking an Automotive Service Manager to lead the service department, oversee technicians and service advisors, and ensure exceptional customer service. You will drive daily operations, coach staff, and uphold safety and quality standards.

Expect to implement scalable processes, improve profitability, and maintain high service levels while working in a collaborative team environment and delivering an outstanding car-care experience for customers.