Service Manager - Hyundai

Ciocca Automotive; Muncy (Lycoming County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Advancement opportunities

Job summary

Ciocca Automotive is seeking an Automotive Service Manager to lead the service department, oversee technicians and service advisors, and ensure exceptional customer service. You will drive daily operations, coach staff, and uphold safety and quality standards.

Expect to implement scalable processes, improve profitability, and maintain high service levels while working in a collaborative team environment and delivering an outstanding car-care experience for customers.

Qualifications

• Previous experience in automotive service management.
• Strong leadership and communication skills.
• Excellent customer service and interpersonal skills.
• Proven ability to drive operational excellence and achieve performance targets.
• Knowledge of automotive service processes, systems, and technologies.
• Proficiency in computer systems and software applications.

Responsibilities

• Managing daily service operations to ensure efficiency and productivity.
• Leading and motivating a team of service advisors and technicians to deliver exceptional results.
• Providing guidance and support to service advisors in resolving customer inquiries and concerns.
• Implementing and maintaining service standards to meet and exceed customer expectations.
• Developing and implementing strategies to increase service department profitability.
• Ensuring compliance with company policies, procedures, and safety standards.

Skills

Leadership

Customer service

Communication

Operations

Automotive knowledge

Tech proficiency

Job description

Description

Join Our Team as an Automotive Service Manager at Ciocca Automotive! Are you passionate about leading teams, delivering exceptional customer service, and driving operational excellence in the automotive industry? Ciocca Automotive, a trusted name in the automotive world, is seeking a dynamic and experienced Automotive Service Manager to join our growing team!

About Us

At Ciocca Automotive, we pride ourselves on delivering top-notch automotive solutions and unparalleled customer experiences. With a commitment to excellence and a passion for innovation, we've established ourselves as a leader in the automotive industry. Our team is dedicated to providing the highest quality service and building lasting relationships with our customers.

Role Overview

As an Automotive Service Manager at Ciocca Automotive, you will play a crucial role in overseeing our service department operations. You will lead a team of skilled technicians and service advisors, ensuring that our customers receive prompt, professional, and courteous service at all times. Your primary responsibilities will include:

• Managing daily service operations to ensure efficiency and productivity.
• Leading and motivating a team of service advisors and technicians to deliver exceptional results.
• Providing guidance and support to service advisors in resolving customer inquiries and concerns.
• Implementing and maintaining service standards to meet and exceed customer expectations.
• Developing and implementing strategies to increase service department profitability.
• Ensuring compliance with company policies, procedures, and safety standards.

Qualifications

• Previous experience in automotive service management.
• Strong leadership and communication skills.
• Excellent customer service and interpersonal skills.
• Proven ability to drive operational excellence and achieve performance targets.
• Knowledge of automotive service processes, systems, and technologies.
• Proficiency in computer systems and software applications.

Why Join Us

At Ciocca Automotive, we offer a supportive and collaborative work environment where you can thrive and grow professionally. We provide competitive compensation, comprehensive benefits, and opportunities for advancement within the organization. Join us and be part of a team that is dedicated to excellence and committed to delivering the best automotive service experience to our customers.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.