Automotive Service Leader - Drive Excellence & Growth

Casey-Cdjr; Springfield (VT); On-site; USD 73,000 - 91,000; Full time

Benefits offered by this job

Competitive weekly pay

Growth opportunities

Collaborative work environment

Health and wellness benefits

Employee discounts

Job summary

Casey CDJR in Springfield, VT seeks an experienced Service Manager to lead the service department, drive efficiency, and uphold high customer satisfaction. This role demands strong leadership and a passion for automotive service excellence.

You will manage staff, collaborate with parts and sales, monitor metrics, and ensure safety and quality standards in a fast-paced environment. Competitive pay accompanies this opportunity.

Qualifications

• Proven experience in a service management role in a fast-paced environment.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Knowledge of automotive service processes and technologies.

Responsibilities

• Oversee daily operations of the service department to ensure efficiency and quality service delivery.
• Manage and develop service staff, including training, scheduling, and performance evaluations.
• Maintain excellent customer relations by addressing and resolving service issues promptly and professionally.
• Ensure compliance with all company policies, safety regulations, and industry standards.
• Collaborate with parts and sales departments to optimize workflow and customer satisfaction.
• Monitor service metrics and prepare reports to drive continuous improvement.

Skills

Service management

Leadership

Customer service

Automotive knowledge

Multi-tasking

Job description

Casey CDJR in Springfield, VT seeks an experienced Service Manager to lead the service department, drive efficiency, and uphold high customer satisfaction. This role demands strong leadership and a passion for automotive service excellence.

You will manage staff, collaborate with parts and sales, monitor metrics, and ensure safety and quality standards in a fast-paced environment. Competitive pay accompanies this opportunity.