Automotive Service Lead: Guest Experience & Operations

Big Brand Tire & Service

San Jose (CA)

On-site

USD 39,000 - 58,000

Full time

41 hours ago

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Benefits offered by this job

Competitive pay with commission

Overtime opportunities

Paid vacation

Insurance (medical/dental/vision)

401(k) with company match

Employee discounts

ASE reimbursement

Career growth

Job summary

Big Brand Tire & Service in California is seeking an Automotive Assistant Manager to lead daily operations, welcome guests, build estimates, and ensure safe, efficient service. You will translate inspections into trusted recommendations and coach advisors and techs.

This role offers advancement toward Store Manager or Multi-Unit leadership with a competitive hourly pay plus commission and overtime opportunities, plus comprehensive benefits. Weekend availability is required to cover peak periods.

Qualifications

Experience in automotive service management.
Strong background in service sales (tires, brakes, maintenance, or mechanical).
Proven ability to lead a team in a high-volume, fast-paced environment.
Excellent communication and problem-solving skills.

Responsibilities

Lead from the front: open/close, set the daily game plan, keep the shop safe, clean, and efficient.
Own the guest experience: greet, advise, build estimates, explain work clearly, close sales with confidence.
Be the bridge between techs and customers; translate inspections into trusted recommendations.
Develop the team: coach advisors and techs, reinforce process, celebrate wins, address gaps.
Run the business: inventory & ordering, cash handling/POS, scheduling, KPI tracking, compliance (OSHA/EHS).
Cover the deck when the Store Manager is out; model elite standards on every shift.