Automotive Service Lead: Guest Experience & Growth

American Tire Depot, Inc.; Stanton (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly rate

Commission opportunities

Overtime opportunities

Paid vacation and holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Supplemental insurances

401(k) with company match

Employee discounts

Referral bonuses

ASE reimbursement

Career growth into Store Manager or MP

Promotion opportunities

Job summary

American Tire Depot, Inc. is seeking an Automotive Assistant Manager to lead front-line operations and deliver an exceptional guest experience. You will open/close, manage daily plans, supervise the shop, and ensure safety, efficiency, and quality service.

You will translate inspections into trusted recommendations, coach advisors and technicians, handle inventory, scheduling, and POS tasks, and help drive sales while supporting peak business hours, including weekends.

Qualifications

• At least 1–3 years of automotive service management or retail repair leadership.
• Strong background in service sales (tires, brakes, maintenance, or mechanical).
• Proven ability to lead a team in a high-volume, fast-paced environment.
• Excellent communication and problem-solving skills.
• Valid driver’s license + ability to lift 70 lbs; weekend availability.

Responsibilities

• Lead from the front: open/close, set daily plan, keep shop safe, clean, efficient.
• Own the guest experience: greet, advise, build estimates, explain work, close sales.
• Bridge between techs and customers; translate inspections into trusted recommendations.
• Develop the team: coach advisors and techs, reinforce process, celebrate wins, address gaps.
• Run the business: inventory & ordering, cash handling/POS, scheduling, KPI tracking, OSHA/EHS.
• Cover the deck when the Store Manager is out; model elite standards on every shift.

Skills

Leadership

Communication

Problem-solving

Service sales

Team coaching

Guest experience

Tools

POS system

Inventory management

Scheduling software

Job description

American Tire Depot, Inc. is seeking an Automotive Assistant Manager to lead front-line operations and deliver an exceptional guest experience. You will open/close, manage daily plans, supervise the shop, and ensure safety, efficiency, and quality service.

You will translate inspections into trusted recommendations, coach advisors and technicians, handle inventory, scheduling, and POS tasks, and help drive sales while supporting peak business hours, including weekends.