Automotive Service Lane Specialist

MSX International; Minneapolis (MN); On-site; USD 45,000 - 54,000; Full time

Job summary

MSX International is seeking a Subject Matter Expert to support Field Service Development Managers across assigned regions. You will implement service strategies with dealership personnel, train dealers on service lane processes, and become a center of expertise for SWB and OSS.

The role emphasizes improving LOF/MPVI cycle times, meeting metric goals, and collaborating with District Sales, Service, Parts and Zone management to drive dealer profitability and customer satisfaction in a dynamic

Qualifications

• High school diploma or GED required; college degree preferred but not required.
• Experience in automotive service or fixed operations a plus.
• Excellent communication skills and strong writing abilities with MS Office literacy.
• Ability to train groups and present information clearly to others.
• Creative problem solving and proactive customer issue resolution.

Responsibilities

• Implement service strategies with dealership personnel to grow the business and profitability.
• Train and monitor dealers on service lane processes (SWB/OSS).
• Become a center of expertise for service tools and dealership operations.
• Assist dealers in reducing LOF/MPVI cycle times to under one hour.
• Meet metric goals and track progress across a geographic area.

Skills

Sales experience

Excellent communication

Multi-tasking energy

Presentation ability

Customer service mindset

Problem solving

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Service Workbench (SWB)

Online Service Scheduling (OSS)

Microsoft Office

Job description

MSX International is seeking a Subject Matter Expert to support Field Service Development Managers across assigned regions. You will implement service strategies with dealership personnel, train dealers on service lane processes, and become a center of expertise for SWB and OSS.

The role emphasizes improving LOF/MPVI cycle times, meeting metric goals, and collaborating with District Sales, Service, Parts and Zone management to drive dealer profitability and customer satisfaction in a dynamic