Automotive Service Lane Lead - Drive Efficiency and Care

Harvey Automotive Group; Grand Rapids (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Holidays

401(k) with matching

Job summary

Harvey Automotive Group is seeking a Service Lane Manager in Grand Rapids, MI to lead the service lane, work with service advisors, and ensure a seamless vehicle flow through the repair process.

You will mentor service staff, manage appointments, greet customers, and coordinate with technicians and parts to maximize productivity while maintaining exceptional customer service standards.

Qualifications

• Experience leading automotive service teams is required.
• Strong communication and customer service skills are essential.
• Ability to improve service lane efficiency and productivity.

Responsibilities

• Guide and develop the service lane team, including service advisors.
• Schedule appointments to optimize lane capacity and resource use.
• Greet and assist customers and address service quality issues promptly.
• Write repair orders and support the service advisors as needed.
• Maintain customer relationships to encourage repeat business.
• Coach the service advisor staff to promote growth and excellence.
• Collaborate with the service director to maximize productivity and efficiency.
• Communicate with technicians and parts to ensure timely repairs.

Skills

Leadership

Communication

Customer service focus

Operations management

Tools

Xtime

Dealer Trac

Job description

Harvey Automotive Group is seeking a Service Lane Manager in Grand Rapids, MI to lead the service lane, work with service advisors, and ensure a seamless vehicle flow through the repair process.

You will mentor service staff, manage appointments, greet customers, and coordinate with technicians and parts to maximize productivity while maintaining exceptional customer service standards.