Auto Service Lane Manager – Lead the Service Advisor Team!

Harvey Automotive Group; Grand Rapids (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Holidays

401(k) with matching

Job summary

Harvey Automotive Group is seeking a Service Lane Manager in Grand Rapids, MI to lead the service lane, work with service advisors, and ensure a seamless vehicle flow through the repair process.

You will mentor service staff, manage appointments, greet customers, and coordinate with technicians and parts to maximize productivity while maintaining exceptional customer service standards.

Qualifications

• Experience leading automotive service teams is required.
• Strong communication and customer service skills are essential.
• Ability to improve service lane efficiency and productivity.

Responsibilities

• Guide and develop the service lane team, including service advisors.
• Schedule appointments to optimize lane capacity and resource use.
• Greet and assist customers and address service quality issues promptly.
• Write repair orders and support the service advisors as needed.
• Maintain customer relationships to encourage repeat business.
• Coach the service advisor staff to promote growth and excellence.
• Collaborate with the service director to maximize productivity and efficiency.
• Communicate with technicians and parts to ensure timely repairs.

Skills

Leadership

Communication

Customer service focus

Operations management

Tools

Xtime

Dealer Trac

Job description

2600 28th Street SE, Grand Rapids, MI 49512

Previous Experience in an Automotive Service Role Required

Harvey Automotive Group is seeking a Service Lane Manager to join our team . This is a key leadership role responsible for overseeing and optimizing the daily operations of the service lane at the dealership. This position involves working with service advisors, ensuring exceptional customer service, and facilitating the efficient flow of vehicles through the service process.

Why Work for Harvey Automotive:

• A family ‑ owned dealership where people are treated with respect and supported every day.
• A team ‑ first culture — everyone works together, and no one is set up to fail.
• Stable leadership, great owners, and a workplace where your contributions genuinely matter.
• A place employees describe as fair, positive, and encouraging, with real opportunities to grow.
• Medical, Dental, Vison & Other Insurance Coverage Available
• Paid Holidays
• 401(k) with matching contribution available

Responsibilities:

• Work with the service advisor team, providing guidance, training, and support to ensure optimal performance
• Manage appointment scheduling to optimize service lane capacity and ensure efficient allocation of resources
• Greet and assist customers
• Address any issues related to service quality promptly and efficiently.
• Write repair orders to help with customer overflow
• Provide backup coverage for parts dept and/or service advisors when needed
• Maintain customer relationships to ensure repeat customers by handling customer concerns in a timely manner
• Mentor and coach the service advisor staff by promoting and environment where they can grow and excel
• Work with service director to help maximize productivity and efficiency of the Service Lane Manage porter schedule, use of time and productivity
• Utilize existing technology (Xtime, Dealer Trac) to communicate with customers throughout the repair process. Including printing, emailing inspection reports during re-delivery
• Communicate frequently with technicians and parts to ensure timely completion of repairs Exhibit a positive, pro-establishment attitude and display a strong work ethic to set an example for the service drive staff.
• Ensure that the advisor staff and rental coordinator are collecting necessary fees upon loaner returns - collection of fuel fees is mandatory
• Conduct regular team meetings to communicate objectives, share updates and statistical information to the staff.
• Implement and monitor quality control processes to ensure that service work meets dealership and manufacturer standards.

Requirements:

• Previous experience in an automotive service role
• Strong leadership and communication skills
• Ability to work in a fast-paced environment
• Knowledge of automotive repair processes preferred
• Experience with service management software preferred
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Pre-employment background checks are required, including MVR, and drug screening.

We are an Equal Opportunity Employer . All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.