Automotive Service & Front Office Coordinator

Hawk Auto; Peru (IL); On-site; USD 22,000 - 23,000; Full time

Job summary

Hawk Auto Group in LaSalle-Peru, IL is seeking an Office & Service Support Associate to keep the service department and front office running. This full-time role blends desk duties with light driving and hands-on tasks in a busy automotive environment.

You'll shuttle customers, manage loaner vehicles, process orders, handle warranty paperwork, and assist multiple departments with daily operations while delivering friendly, reliable service.

Qualifications

• Valid driver's license and a clean driving record.
• Availability to work an occasional Saturday as business needs require.
• Reliable and on time with a strong customer service presence in person and on the phone.
• Organized and detail-oriented, especially with paperwork and records.
• Comfortable with basic computer work; Excel experience helpful.
• Dealership or automotive office experience is a plus, but not required — we will train the right person.

Responsibilities

• Drive our service shuttle and pick up and return customers throughout the area.
• Move loaner vehicles, transport vehicles for the sales department, and run parts deliveries as needed.
• Manage the loaner fleet — prepare agreements, track availability and mileage, inspect vehicles on return for fuel and condition, and coordinate cleaning.
• Open repair orders in our service system for used vehicle inspections and new vehicle pre-delivery inspections.
• Receive and inspect new vehicle deliveries for transport damage and process damage claims.
• Answer and direct incoming phone calls and assist customers at the front counter.
• Scan, file and maintain warranty, internal and customer repair orders.
• Assist the office with deal jackets, stocking vehicles into our system, and dealer trade paperwork.
• Keep the customer lounge clean, stocked and presentable.
• Support multiple departments with daily operational needs.

Skills

Customer service

Driving

Organization

Detail-oriented

Excel

Tools

Excel

Job description

Hawk Auto Group in LaSalle-Peru, IL is seeking an Office & Service Support Associate to keep the service department and front office running. This full-time role blends desk duties with light driving and hands-on tasks in a busy automotive environment.

You'll shuttle customers, manage loaner vehicles, process orders, handle warranty paperwork, and assist multiple departments with daily operations while delivering friendly, reliable service.