Automotive Service Front Desk & Fleet Coordinator

Hawk Chevrolet Nissan Mercedes of Peru; Peru (IL); On-site; USD 22,000 - 23,000; Full time

Job summary

Hawk Auto Group – LaSalle-Peru (Chevrolet, Mercedes-Benz, Nissan) is seeking an Office & Service Support Associate to keep our service department and front office moving. This full-time role involves desk work, driving a service shuttle, and assisting multiple departments.

You should be dependable, punctual, with strong customer service; a valid driver's license is required. Training will be provided, and occasional Saturday work may be needed.

Qualifications

• Valid driver's license and a clean driving record.
• Availability to work an occasional Saturday as business needs require.
• Reliable and on time, with a strong customer service presence in person and on the phone.
• Organized and detail-oriented, especially with paperwork and records.
• Comfortable with basic computer work; Excel experience helpful.
• Dealership or automotive office experience is a plus, but not required — we will train the right person.

Responsibilities

• Drive the service shuttle and pick up and return customers throughout the area (Princeton, Ottawa, Sheridan, Dwight, Streator, LaSalle and Peru).
• Move loaner vehicles, transport vehicles for the sales department, and run parts deliveries as needed.
• Manage the loaner fleet — prepare agreements, track availability and mileage, inspect vehicles on return for fuel and condition, and coordinate cleaning.
• Open repair orders in our service system for used vehicle inspections and new vehicle pre-delivery inspections.
• Receive and inspect new vehicle deliveries for transport damage and process damage claims.
• Answer and direct incoming phone calls and assist customers at the front counter.
• Scan, file and maintain warranty, internal and customer repair orders.
• Assist the office with deal jackets, stocking vehicles into our system, and dealer trade paperwork.
• Keep the customer lounge clean, stocked and presentable.
• Support multiple departments with daily operational needs.

Skills

Customer service

Driving

Organizational skills

Phone etiquette

Basic computer skills

Tools

Excel

Job description

Hawk Auto Group – LaSalle-Peru (Chevrolet, Mercedes-Benz, Nissan) is seeking an Office & Service Support Associate to keep our service department and front office moving. This full-time role involves desk work, driving a service shuttle, and assisting multiple departments.

You should be dependable, punctual, with strong customer service; a valid driver's license is required. Training will be provided, and occasional Saturday work may be needed.