Automotive Service Front Desk Coordinator

Oceanhondasantacruz; Soquel (CA); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

401(k) with Company Match

Direct Deposit

Job summary

Victory Automotive Group in California is seeking a Service Assistant to support the service and sales departments with receptionist duties, inquiry processing, and clerical tasks. You will greet visitors, answer phones, process payments, and operate the POS system while ensuring friendly, professional service.

Qualities include excellent communication, basic computer skills, a customer‑service mindset, and knowledge of the automotive industry.

Qualifications

• Previous experience in administrative, clerical, call center, or customer service roles.
• Excellent communication and problem-solving skills, even under pressure.
• Familiarity with the automotive industry is preferred.
• Professional appearance and dependable work ethic.
• Basic computer and internet skills.

Responsibilities

• Manage all incoming sales and service appointment queries by scheduling appointments and following up.
• Coordinate questions and issues with appropriate department personnel.
• Track sold vehicles and hot sheets.
• Confirm special order parts.
• Help follow up with phone and internet sales leads.
• Provide administrative assistance as needed.
• Manage required paperwork and records and prepare documentation.
• Attend staff meetings, trainings, and educational classes.
• Perform other duties as assigned.

Skills

Administrative experience

Excellent communication skills

Customer service mindset

Problem-solving skills

Automotive industry knowledge

Professional appearance and work ethic

Basic computer skills

Reading comprehension

Tools

POS system

Job description

Victory Automotive Group in California is seeking a Service Assistant to support the service and sales departments with receptionist duties, inquiry processing, and clerical tasks. You will greet visitors, answer phones, process payments, and operate the POS system while ensuring friendly, professional service.

Qualities include excellent communication, basic computer skills, a customer‑service mindset, and knowledge of the automotive industry.