Automotive Service Drive Customer Specialist

Freeway Motors Inc; Seattle (WA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Paid holidays

EAP

LTD

Life insurance

AD&D insurance

Job summary

University Volkswagen and Audi Seattle is seeking a Customer Service Representative to join the Service Drive team in Seattle. The role involves assisting clients by phone and in person, scheduling appointments, collecting payments, and supporting repair order closeouts.

Prior experience is preferred but on-the-job training is available, with a strong emphasis on friendly, professional service. Applicants should have a high school diploma or GED, basic math and cash handling skills, and the

Qualifications

• No experience required – on-the-job training available.
• Six months of customer-service experience preferred but not required.
• Basic math and cash handling skills are required.
• Excellent conflict resolution and client management skills preferred.
• Team player with a positive attitude and ability to multi-task.

Responsibilities

• Assist clients with inquiries over the phone and in person.
• Assist with appointment scheduling.
• Collect payments from clients using various methods.
• Post customer payments by recording cash, checks, and credit card transactions.
• Support internal staff to ensure repair orders are properly closed out.
• Account for all business and close deposits.
• Adhere to the service process and cashiering guide.
• Maintain a friendly and welcoming demeanor with clients.
• Complete factory certification and trainings as directed.

Skills

Customer service

Cash handling

Multi-tasking

Conflict resolution

Team player

Communication

Education

High school diploma or GED

Job description

University Volkswagen and Audi Seattle is seeking a Customer Service Representative to join the Service Drive team in Seattle. The role involves assisting clients by phone and in person, scheduling appointments, collecting payments, and supporting repair order closeouts.

Prior experience is preferred but on-the-job training is available, with a strong emphasis on friendly, professional service. Applicants should have a high school diploma or GED, basic math and cash handling skills, and the