Service Drive Customer Champion — Training Provided

University Volkswagen Audi Seattle; Seattle (WA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

EAP

LTD insurance

Life insurance

AD&D insurance

401k with company match

PTO (96 hours/year)

Paid holidays

Job summary

University Volkswagen and Audi Seattle is seeking a friendly Customer Service Representative to join our Service Drive team in Seattle, WA. No experience required; on-the-job training available and we offer competitive hourly pay and a benefits package.

You will assist clients, schedule appointments, process payments, and support the service staff while upholding our standards of honesty, respect, and professionalism. Must be at least 18 and have a high school diploma or GED.

Qualifications

• No experience required – on-the-job training available.
• Six months of experience in a customer-service related field is preferred but not required.
• Basic math and cash handling skills are required.
• Excellent conflict resolution and client management skills preferred.
• A team player who is focused on providing exemplary customer service.
• Proven ability to multi-task in a fast-paced work environment.
• Ability to follow instructions with a positive attitude.
• Be at least 18 years of age.

Responsibilities

• Assist clients with inquiries, both over the phone and in person.
• Assist clients with appointment scheduling.
• Collects payment from clients using a variety of payment methods.
• Posts customer payments by recording cash, checks, and credit card transactions.
• Supports internal staff to ensure repair orders are properly closed out.
• Account for all business and close out deposits.
• Expected to adhere to the service process and cashiering guide.
• Maintains a friendly and welcoming demeanor with all clients.
• Utilizes excellent judgement on when and who to refer clients to for more information.
• Expected to complete and maintain factory certification and factory trainings as directed and in the timeframe established by their direct supervisor.

Skills

Customer service

Communication

Multi-tasking

Conflict resolution

Positive attitude

Education

High school diploma or GED

Job description

University Volkswagen and Audi Seattle is seeking a friendly Customer Service Representative to join our Service Drive team in Seattle, WA. No experience required; on-the-job training available and we offer competitive hourly pay and a benefits package.

You will assist clients, schedule appointments, process payments, and support the service staff while upholding our standards of honesty, respect, and professionalism. Must be at least 18 and have a high school diploma or GED.